Intake Counselor/ Admissions

Westborough Behavioral Healthcare Hospital; Westborough (MA); On-site; USD 8,443,000 - 11,129,000; Part time

Benefits offered by this job

401K

Health insurance

Dental plan

Vision plan

Tuition reimbursement

Employee assistance program

Pet insurance

Life insurance

Disability insurance

Health Savings Account

Job summary

Westborough Behavioral Healthcare Hospital in Westborough, MA, is seeking staff to assess needs, determine medical necessity, and facilitate referrals to appropriate care. The role includes completing initial insurance authorizations and coordinating admissions with families and providers.

The position is per diem with a schedule from 2:30pm to 11:00pm, offering benefits and competitive compensation. Strong communication and organizational skills are essential to support an ethical,

Qualifications

• Two years of experience preferred.
• Bachelor’s Degree in health related field preferred.
• Current CPR and CPI certification (or obtained within 30 days of hire). Must be 21 years of age, have a negative TB test or medical clearance.

Responsibilities

• Complete mental health assessment to determine medical necessity and level of care.
• Provide referrals for patients not meeting medical necessity for inpatient hospitalization.
• Complete initial insurance authorizations for newly admitted patients.
• Provide provisional DSM diagnoses with clinical documentation.
• Meet with patients and families to review handbook, rights, and informed consent to treat.

Skills

Oral communication

Problem solving

Concentration

Confidentiality

Persuasion

Utilization experience

Education

CPR certification

CPI certification

Bachelor's degree in health related field

Job description

To assess the needs of people seeking an assessment and ensure their referral to the service or resource that best addresses those needs. To link recipients to appropriate resources or care providers; to admit based on Admission Criteria and Medical Necessity as well as to provide a smooth compassionate admission process for patients and their families. You will also be responsible for completing initial authorizations with insurance companies for the level of care that is needed.

Shift details: Per diem

Schedule: 2:30pm-11:00pm

JOIN A TEAM THAT’S MAKING A DIFFERENCE IN MENTAL HEALTHCARE

Westborough Behavioral Healthcare Hospital (WBHH) is a 117-bed psychiatric hospital that provides comprehensive psychiatric care for children, adolescents, and adults through acute inpatient stabilization and outpatient services. Under dynamic new leadership, we’re building an exceptional workplace culture focused on outstanding patient care and employee satisfaction.

Our mission is to deliver compassionate, evidence-based treatment while ensuring patients and their families feel supported throughout their healing journey. We’re committed to creating an environment where our dedicated team members can grow professionally while making a meaningful impact in their community.

Located conveniently in Westborough at Routes 495 and 9.

Advance your career. Advance mental healthcare.

Duties:

• Complete mental heath assessment to determine medical necessity and determine appropriate level of care.
• Provide appropriate referrals and recommendations to patients not meeting medical necessity for inpatient hospitalization.
• Complete initial insurance authorizations for all newly admitted patients
• Provide provisional DSM diagnoses supported by clinical documentation
• Meet with patients and families to review patient handbook, patient rights and discuss informed consent to treat. Assist patients in reviewing consent forms and completing required documents.
• Supports the departments philosophy for customer service
• Establish and maintain positive relationships with physicians, allied health professionals, and all referral sources
• Performs related duties, as requested
• Upholds the organization’s ethics and customer service standards

Salary $45,760.00 - $60,320.00

• 2 years of experience preferred. Basic knowledge of medical terminologies; skills in analyzing and evaluating information; problem solving skills; excellent oral communication skills; legible handwriting, ability to concentrate on tasks and meet deadlines; ability to confidentially maintain all information; persuasive skills with prospective patients and family members who demonstrate denial or resistance to treatment. Utilization experience preferred.

• Bachelor’s Degree in health related field preferred

• Current CPR and CPI certification (or obtained within 30 days upon hire). Must be 21 years of age, have a current negative TB test or medical clearance.

• Competitive Compensation

• 401K

• Excellent Medical, Dental, Vision, and Prescription Drug Plan

• Generous Paid Time Off

• Tuition Reimbursement

• Employee Assistance Program

• Pet Insurance

• Basic AD&D and Life

• Short and Long Term Disability

• Health and Dependent Savings Accounts

• Employee perks