Intake Coordinator - Transplant

Pittsburgh Tomorrow; Pittsburgh (Allegheny County); On-site; USD 38,000 - 48,000; Full time

Job summary

Pittsburgh Tomorrow is seeking a detail-oriented administrative coordinator to support the Transplant Team at UPMC. You will manage referrals, enter data into EPIC, schedule appointments, and help coordinate donor and recipient education.

The role demands accuracy, confidentiality, and the ability to multitask in a busy outpatient setting. A high school diploma is required; an associate degree is preferred; healthcare admin experience and MS Office proficiency are valued.

Qualifications

• High school diploma or equivalent required; an associate degree is preferred.
• Experience in administrative support in outpatient clinic or healthcare setting.
• Knowledge of medical terminology required; ability to handle high-volume workload.
• Proficiency with Microsoft Office and data entry accuracy.

Responsibilities

• Maintain weekly/monthly productivity.
• Collect referral information via telephone, fax, or e-mail and distribute to team.
• Prioritize tasks and meet productivity thresholds with accuracy.
• Support Transplant Coordinators and Transplant Team members.
• Maintain patient confidentiality.
• Coordinate and manage living donor evaluation including scheduling appointments and testing.
• Enter demographics, insurance information, test results into EPIC databases.
• Prepare, organize and maintain confidential patient charts and clinical records.

Skills

Interpersonal skills

Customer service

Microsoft Office

Medical terminology

Data entry

Education

High school diploma or equivalent

Associate degree preferred

Tools

EPIC EHR

Job description

Purpose:

Provide essential support to the Transplant Team by managing communication between potential recipients and living donors, the kidney transplant team and all UPMC departments involved in donation process. Receives and processes referrals to the program. Gathers, assembles, and enters all necessary data. Facilitates the evaluation, education and care of the potential recipient and living donor.

Responsibilities:

• Maintain weekly/monthly productivity.
• Collects initial referral information via telephone, fax, or e-mail and distributes information to appropriate team member in a timely and efficient manner.
• Demonstrate the ability to establish priorities, perform assignments and meet productivity thresholds in the allotted time frames while maintaining accuracy and attention to detail.
• Support Transplant Coordinators and other members of the Transplant Team.
• Maintain patient confidentiality.
• Coordinates and manages living donor evaluation including but not limited to scheduling all required appointments and testing, obtaining authorizations, staffing donor clinic and preparation for donor selection committee meeting.
• General data entry responsibilities to include: Collection and verification of demographics and insurance information, test results and other pertinent information into and EPIC databases.
• Prepare, organize and maintain confidential patient charts and clinical records.

High school diploma or equivalent required. Associate degree preferred. One (1) year of experience with administrative support in an outpatient clinic, physician office or other health care setting. Knowledge of medical terminology required. Ability to handle a high-volume workload and to remain focused and organized under pressure. Ability to multi-task and meet deadlines. Ability to perform duties with significant degree of independence and initiative. Strong interpersonal, communication, and customer service skills required. Proficiency in Microsoft Office products preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran