Intake Coordinator - Registered Nurse (RN), Days Full-Time or Part-Time

Interim HealthCare - Lincoln, NE; Lincoln (NE); On-site; USD 56,000 - 72,000; Full time

Job summary

Interim HealthCare - Lincoln, NE is seeking a full-time home health RN Intake Coordinator to manage centralized intake and client service functions. You will gather patient information, coordinate referrals, and work with referral sources to access appropriate services.

The role emphasizes strong clinical knowledge, organizational skills, and customer service to support growth and quality care in a locally established home health team.

Qualifications

• Associate degree in healthcare or related field is required.
• Two years of medical services or clinical intake experience.
• Home Health experience is preferred.

Responsibilities

• Acts as a centralized intake liaison interfacing with referral sources, patients, and staff.
• Receives and coordinates all incoming calls and provides basic information to access services.
• Completes intake screening and documents information for preliminary admission decisions.
• Receives and logs referrals and enters data for care/services.
• Promotes care/services to prospective patients/clients.
• Works with clinical staff to adhere to standards of practice and regulatory requirements.

Skills

Communication

Customer service

Time management

Team coordination

Detail orientation

Education

Associate degree in Healthcare or related field

Active RN license in Nebraska

Job description

Full timeor Part-Time Home Health RN / Registered Nurse Intake Coordinator.

Join a great Home Health Care team! This RN position is an opportunity for change that can work better with family life or other activities. If you are interested in a position that offers the structure of a normal daytime schedule, and a team work environment, this is the match. The person we add to our home care clinical team will have a set schedule that offers weekends off, company auto use, paid time off, a monthly stipend/bonus, matching 401K, etc. plus growth opportunities. If you are team oriented, personable, and have strong clinical, assessment, and organizational skills, this can be the position for you. Join the company that has existed nationally for 60+ years and has been RN managed-owned in Lincoln for 35+ years. Must be insurable for our auto use, and satisfactory background and reference checks a must. EOE.

General Purpose:

Provides a centralized intake and client service function in order to gather pertinent patient/client, clinical and financial information to optimize sales, customer responsiveness and satisfaction, as well as quality care. Uses telemarketing and follow-up techniques to convert inquiries into requests for service.

Essential Functions:

• Acts as a contact telephone liaison person interfacing with referral sources, outside agencies, health professionals and field staff.
• Receives and coordinates all incoming calls, providing patients/clients and referral sources with basic information to assist in accessing appropriate services.
• Communicates with patient/client and family regarding arrangements for the initiation of care/services.
• Completes intake screening including obtaining, documenting and analyzing all required information to make a preliminary admission decision.
• Receives and logs referrals. Prepares reports and responses to inquiries. Provides telephonic contact and system data entry for customers seeking care/services.
• Actively promotes care/services to prospective patients/clients.
• Where permitted by law, receives verbal orders from physicians to initiate care/services.
• Collects and enters customer information into the management information system.
• Works in conjunction with clinical staff to adhere to standards of practice for nursing and applicable law and regulations.
• Plans activities and initiates contacts in the community to enhance the visibility of the company and generate an increasing customer base.
• Actively participates as part of a high-performance work team to drive and manage change to deliver exceptional patient/client service.
• Provides oversight and guidance to Clinical team members as needed.
• RN Home Healthcare responsibilities as assigned, including some home visits and on-call as needed.

• Completes other assignments as requested and assigned.

• May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Minimum Education & Experience Requirements:

• Associate Degree in Business, Marketing, Healthcare or related discipline, or an equivalent combination of education and experience.
• Current Registered Nurse (RN) - license active and in good standing in Nebraska.
• Two (2) years relevant experience in medical services or clinical environment with knowledge of medical terminology including some previous intake experience.
• Home Health experience preferred.

Knowledge, Skills & Abilities Required:

• Ability to develop strong working relationships, possess team organization and community resources coordination skills.
• Sound clinical knowledge base and .
• Strong customer service skills including proactive identification and resolution of customer or clinical issues using sound judgment and decision-making skills within parameters established by Manager.
• Strong prioritization and time management skills. Must be detail oriented.
• Ability to work with minimal supervision and utilize clear, concise and positive communication skills.

Knowledge, Skills & Abilities Required (continued):

• Ability to manage and initiate change to better achieve strategic objectives.
• Demonstrated ability to work under pressure with multiple tasks, changing priorities and short deadlines.
• Computer proficiency to include current company software.
• Applicable federal and state health requirements to provide client services as appropriate.

Working Conditions & Physical Effort:

• Work is normally performed in a typical interior/office work environment.
• Ability to work flexible schedule and/or evening hours as needed.
• Ability to sit in front of CPU for long periods of time.
• Physical activity is typically sedentary and may require occasional lifting or carrying up to 10 lbs.
• Client cares will be occasional, requiring the same conditions and efforts of an RN-1, to include medium lifting.