Intake Coordinator - Registered Nurse (RN), Days Full-Time or Part-Time

Interim HealthCare; Lincoln (NE); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Weekends off

Company auto use

Paid time off

Monthly stipend/bonus

401K match

Growth opportunities

Job summary

Interim HealthCare Lincoln is seeking a Full-time or Part-Time Home Health RN Intake Coordinator to join a trusted RN‑managed home care team with 60+ years nationwide and 35+ years in Lincoln. You will manage centralized intake, gathering patient, clinical and financial information to optimize service and care initiation, with a collaborative team and weekend-off schedule.

The role requires an active Nebraska RN license, an associate degree, strong communication, organization, and customer

Qualifications

• Associate degree in Business, Marketing, Healthcare or related discipline.
• Current RN license active in Nebraska.
• Minimum 2 years of relevant medical services or clinical experience.
• Home health experience preferred.

Responsibilities

• Act as intake liaison with referral sources and field staff.
• Receive and coordinate all incoming calls for access to services.
• Communicate initiation plans to patient/family regarding care/services.
• Complete intake screening and preliminary admission decisions.
• Log referrals and provide data entry for care seekers.
• Promote care/services to prospective patients.
• Accept verbal orders from physicians where permitted.
• Enter customer data into the management information system.
• Collaborate with clinical staff to adhere to standards of practice.
• Plan community activities to increase visibility and patient base.
• Participate in a high‑performance team to deliver patient service.
• Provide oversight to Clinical team as needed.
• RN home health duties including occasional visits and on-call.

Skills

Relationship building

Team coordination

Community resources

Customer service

Prioritization

Time management

Attention to detail

Communication

Self-management

Education

Associate Degree in Business, Marketing, Healthcare or related

Job description

Full time or Part-Time Home Health RN / Registered Nurse Intake Coordinator.

Join a great Home Health Care team! This RN position is an opportunity for change that can work better with family life or other activities. If you are interested in a position that offers the structure of a normal daytime schedule, and a team work environment, this is the match. The person we add to our home care clinical team will have a set schedule that offers weekends off, company auto use, paid time off, a monthly stipend/bonus, matching 401K, etc. plus growth opportunities. If you are team oriented, personable, and have strong clinical, assessment, and organizational skills, this can be the position for you. Join the company that has existed nationally for 60+ years and has been RN managed-owned in Lincoln for 35+ years. Must be insurable for our auto use, and satisfactory background and reference checks a must. EOE.

General Purpose

Provides a centralized intake and client service function in order to gather pertinent patient/client, clinical and financial information to optimize sales, customer responsiveness and satisfaction, as well as quality care. Uses telemarketing and follow-up techniques to convert inquiries into requests for service.

Essential Functions

• Acts as a contact telephone liaison person interfacing with referral sources, outside agencies, health professionals and field staff.
• Receives and coordinates all incoming calls, providing patients/clients and referral sources with basic information to assist in accessing appropriate services.
• Communicates with patient/client and family regarding arrangements for the initiation of care/services.
• Completes intake screening including obtaining, documenting and analyzing all required information to make a preliminary admission decision.
• Receives and logs referrals. Prepares reports and responses to inquiries. Provides telephonic contact and system data entry for customers seeking care/services.
• Actively promotes care/services to prospective patients/clients.
• Where permitted by law, receives verbal orders from physicians to initiate care/services.
• Collects and enters customer information into the management information system.
• Works in conjunction with clinical staff to adhere to standards of practice for nursing and applicable law and regulations.
• Plans activities and initiates contacts in the community to enhance the visibility of the company and generate an increasing customer base.
• Actively participates as part of a high-performance work team to drive and manage change to deliver exceptional patient/client service.
• Provides oversight and guidance to Clinical team members as needed.
• RN Home Healthcare responsibilities as assigned, including some home visits and on-call as needed.

• Completes other assignments as requested and assigned.

• May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Minimum Education & Experience Requirements

• Associate Degree in Business, Marketing, Healthcare or related discipline, or an equivalent combination of education and experience.
• Current Registered Nurse (RN) - license active and in good standing in Nebraska.
• Two (2) years relevant experience in medical services or clinical environment with knowledge of medical terminology including some previous intake experience.
• Home Health experience preferred.

Knowledge, Skills & Abilities Required

• Ability to develop strong working relationships, possess team organization and community resources coordination skills.
• Sound clinical knowledge base and .
• Strong customer service skills including proactive identification and resolution of customer or clinical issues using sound judgment and decision-making skills within parameters established by Manager.
• Strong prioritization and time management skills. Must be detail oriented.
• Ability to work with minimal supervision and utilize clear, concise and positive communication skills.

Knowledge, Skills & Abilities Required (continued)

• Ability to manage and initiate change to better achieve strategic objectives.
• Demonstrated ability to work under pressure with multiple tasks, changing priorities and short deadlines.
• Computer proficiency to include current company software.
• Applicable federal and state health requirements to provide client services as appropriate.

Working Conditions & Physical Effort

• Work is normally performed in a typical interior/office work environment.
• Ability to work flexible schedule and/or evening hours as needed.
• Ability to sit in front of CPU for long periods of time.
• Physical activity is typically sedentary and may require occasional lifting or carrying up to 10 lbs.
• Client cares will be occasional, requiring the same conditions and efforts of an RN-1, to include medium lifting.