Intake Coordinator - Registered Nurse (RN), Days Full-Time or Part-Time

Interim HealthCare Inc.; Lincoln (NE); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Paid time off

401K

Company auto use

Monthly stipend/bonus

Growth opportunities

Weekend offs

Job summary

Interim HealthCare Inc. in Lincoln, NE is seeking an RN Intake Coordinator to centralize patient intake and coordinate services with referral sources. You will gather clinical and financial information to drive fast, accurate admissions decisions and improve satisfaction.

This role emphasizes strong teamwork, scheduling flexibility, and adherence to regulatory standards, with growth opportunities and a long-standing RN-managed history in Lincoln.

Qualifications

• Associate degree or equivalent in a healthcare/related field.
• Current RN license active in Nebraska.
• 2+ years in medical services or clinical setting with intake exposure.
• Home health experience preferred.

Responsibilities

• Acts as a liaison interfacing with referral sources and field staff.
• Receives and coordinates all incoming calls and basic service information.
• Communicates arrangements for initiation of care/services with patients and families.
• Completes intake screening and preliminary admission decision.
• Logs referrals and conducts data entry for customers seeking care.
• Promotes care/services to prospective patients/clients.
• Assists with verifiable orders and PHI handling as allowed by law.
• Supports clinical team to meet standards of nursing practice and regulations.
• Participates in community outreach to grow patient base.
• RN home health duties including occasional visits and on-call.
• Performs other assignments as requested.

Skills

Customer service

Time management

Communication

Team coordination

Change management

Clinical knowledge

Computer proficiency

Education

Associate degree or equivalent

RN license Nebraska

Job description

Full timeor Part-Time Home Health RN / Registered Nurse Intake Coordinator.

Join a great Home Health Care team! This RN position is an opportunity for change that can work better with family life or other activities. If you are interested in a position that offers the structure of a normal daytime schedule, and a team work environment, this is the match. The person we add to our home care clinical team will have a set schedule that offers weekends off, company auto use, paid time off, a monthly stipend/bonus, matching 401K, etc. plus growth opportunities. If you are team oriented, personable, and have strong clinical, assessment, and organizational skills, this can be the position for you. Join the company that has existed nationally for 60+ years and has been RN managed-owned in Lincoln for 35+ years. Must be insurable for our auto use, and satisfactory background and reference checks a must. EOE.

General Purpose:

Provides a centralized intake and client service function in order to gather pertinent patient/client, clinical and financial information to optimize sales, customer responsiveness and satisfaction, as well as quality care. Uses telemarketing and follow-up techniques to convert inquiries into requests for service.

Essential Functions:

• Acts as a contact telephone liaison person interfacing with referral sources, outside agencies, health professionals and field staff.
• Receives and coordinates all incoming calls, providing patients/clients and referral sources with basic information to assist in accessing appropriate services.
• Communicates with patient/client and family regarding arrangements for the initiation of care/services.
• Completes intake screening including obtaining, documenting and analyzing all required information to make a preliminary admission decision.
• Receives and logs referrals. Prepares reports and responses to inquiries. Provides telephonic contact and system data entry for customers seeking care/services.
• Actively promotes care/services to prospective patients/clients.
• Where permitted by law, receives verbal orders from physicians to initiate care/services.
• Collects and enters customer information into the management information system.
• Works in conjunction with clinical staff to adhere to standards of practice for nursing and applicable law and regulations.
• Plans activities and initiates contacts in the community to enhance the visibility of the company and generate an increasing customer base.
• Actively participates as part of a high-performance work team to drive and manage change to deliver exceptional patient/client service.
• Provides oversight and guidance to Clinical team members as needed.
• RN Home Healthcare responsibilities as assigned, including some home visits and on-call as needed.

• Completes other assignments as requested and assigned.

• May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Minimum Education & Experience Requirements:

• Associate Degree in Business, Marketing, Healthcare or related discipline, or an equivalent combination of education and experience.
• Current Registered Nurse (RN) - license active and in good standing in Nebraska.
• Two (2) years relevant experience in medical services or clinical environment with knowledge of medical terminology including some previous intake experience.
• Home Health experience preferred.

Knowledge, Skills & Abilities Required:

• Ability to develop strong working relationships, possess team organization and community resources coordination skills.
• Sound clinical knowledge base and .
• Strong customer service skills including proactive identification and resolution of customer or clinical issues using sound judgment and decision-making skills within parameters established by Manager.
• Strong prioritization and time management skills. Must be detail oriented.
• Ability to work with minimal supervision and utilize clear, concise and positive communication skills.

Knowledge, Skills & Abilities Required (continued):

• Ability to manage and initiate change to better achieve strategic objectives.
• Demonstrated ability to work under pressure with multiple tasks, changing priorities and short deadlines.
• Computer proficiency to include current company software.
• Applicable federal and state health requirements to provide client services as appropriate.

Working Conditions & Physical Effort:

• Work is normally performed in a typical interior/office work environment.
• Ability to work flexible schedule and/or evening hours as needed.
• Ability to sit in front of CPU for long periods of time.
• Physical activity is typically sedentary and may require occasional lifting or carrying up to 10 lbs.
• Client cares will be occasional, requiring the same conditions and efforts of an RN-1, to include medium lifting.