Intake Coordinator | Recovery- CADC required

Summit BHC; Iowa (LA); Hybrid; USD 38,000 - 52,000; Full time

Job summary

St. Gregory Recovery Center is seeking an Intake Coordinator to manage front desk operations, perform phone triage, and coordinate admissions and insurance verifications. CADC certification is required for Iowa, with potential telework on certain days.

The role includes pre-admission assessments, patient tracking, and collaboration with treatment teams to ensure timely admissions and smooth client experiences.

Qualifications

• Certified Alcohol and Drug Counselor (CADC) required for Iowa.
• Experience in healthcare admissions or mental health preferred.
• Strong interpersonal, interviewing and assessment skills.

Responsibilities

• Conduct pre-admission assessments and verify intake criteria.
• Coordinate with insurance providers for eligibility and referrals.
• Maintain accurate documentation in the admissions CRM.
• Schedule on-call admissions and manage front desk flow.

Skills

CADC

Interpersonal skills

Phone triage

Education

High School Diploma or equivalent

Bachelor’s degree in social work or related field

Tools

CRM system

Job description

## Intake Coordinator | Recovery- CADC requiredApplylocations: St. Gregory Recovery Centertime type: Full timeposted on: Posted Todayjob requisition id: JR126308Intake Coordinator | Recovery- CADC required | St. Gregory Recovery Center | Bayard, Iowa**About the Job:**This position is a hybrid option position with remote and onsite days if metrics are being bet. Includes an Admissions on Call schedule rotation. In office location options: Onsite at St. Gregory in Bayard, IA or Onsite at IOP in West Des Moines, IA \*CADC- required for this role or in process of obtaining The Intake Coordinator is responsible for establishing and maintaining a first- impressions environment at the facility front desk. Duties include phone triage, addressing requests for services and performing client call backs and documents all call activities. Answers inquiry calls about facility services and availability, performs pre-registration, verifies insurance eligibility, and coordinates with the insurance company. Facilitates assessment and/or intake to facility services when appropriate. Provides administrative support to the department of admissions, ensuring the quality of service to clients and their families.**Roles and Responsibilities:****EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:*** High School Diploma or equivalent required. Bachelor’s Degree in social work, psychology, counseling, or other related field of study preferred.* One or more years' experience in healthcare admissions preferred. Preferably in the mental health or substance use disorder field.* Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.* Knowledge of community resources.* Outstanding interpersonal and interviewing and assessment skills. Skill in telephone etiquette and paging procedures.**LICENSES/DESIGNATIONS/CERTIFICATIONS:*** **CADC-Certified Alcohol and Drug Counselor certification REQUIRED for IOWA*** CPR certification and de-escalation training required (training available upon hire and offered by facility).* First aid may be required based on state or facility requirements.**SUPERVISORY REQUIREMENTS:**This position is an Individual Contributor.**ESSENTIAL FUNCTIONS:*** Conducts pre-admission assessments.* Interviews client, family members and/or collateral sources to assure intake criteria are met. Reviews prospective admissions against approved admission criteria, policies, and procedures.* Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals,* Responds and reacts to the needs of referred clients.* Assesses family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact based on information gathered.* Decides which Interventionist and facility to recommend, the dates, and the travel.* Works closely with other department as well as external parties to ensure the timely admission of clients.* Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system. Maintains all the documentation involved with the admissions process.* Utilizes resources to ensure insurance verifications of benefits for all clients on all private insurance admissions.* Screens calls from referrals and sets up transportation for admission.* Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.Why St. Gregory Recovery Center?St. Gregory Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. St. Gregory Recovery Center is an EOE.