Intake Coordinator | Recovery- CADC required

St. Gregory Recovery Center; Bayard (IA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

St. Gregory Recovery Center in Bayard, IA is seeking an Intake Coordinator to manage first impressions at the front desk and oversee admissions workflows.

The role includes phone triage, pre-registration, insurance verification, and coordinating with the insurance company to support timely access to services. The ideal candidate will have CADC certification or in process, a high school diploma (Bachelor's preferred), and experience in healthcare admissions or mental health settings.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree in social work, psychology, counseling, or related field preferred.
• One+ years in healthcare admissions preferred.
• CADC certification required or in process.
• CPR/First Aid training may be required.

Responsibilities

• Conducts pre-admission assessments and interviews.
• Reviews admissions against criteria and policies.
• Liaises with referral sources for client support and development.
• Documents all activities in CRM and admission records.
• Verifies insurance benefits for clients with private coverage.
• Screens referrals and coordinates transportation for admission.

Skills

Interpersonal skills

Telephone etiquette

Assessment

Provider communication

Multitasking

Education

High School Diploma

Bachelor's degree

Healthcare admissions

CADC certification

CPR training

Tools

CRM software

Insurance verification

Scheduling software

Job description

Intake Coordinator | Recovery- CADC required | St. Gregory Recovery Center | Bayard, IowaAbout the Job:This position is a hybrid option position with remote and onsite days if metrics are being bet.Includes an Admissions on Call schedule rotation.In office location options: Onsite at St. Gregory in Bayard, IA or Onsite at IOP in West Des Moines, IA*CADC- required for this role or in process of obtainingThe Intake Coordinator is responsible for establishing and maintaining a first- impressions environment at the facility front desk. Duties include phone triage, addressing requests for services and performing client call backs and documents all call activities. Answers inquiry calls about facility services and availability, performs pre-registration, verifies insurance eligibility, and coordinates with the insurance company. Facilitates assessment and/or intake to facility services when appropriate. Provides administrative support to the department of admissions, ensuring the quality of service to clients and their families.Roles and Responsibilities:EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:High School Diploma or equivalent required. Bachelor’s Degree in social work, psychology, counseling, or other related field of study preferred.One or more years' experience in healthcare admissions preferred. Preferably in the mental health or substance use disorder field.Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.Knowledge of community resources.Outstanding interpersonal and interviewing and assessment skills. Skill in telephone etiquette and paging procedures.LICENSES/DESIGNATIONS/CERTIFICATIONS:CADC-Certified Alcohol and Drug Counselor certification REQUIRED for IOWACPR certification and de-escalation training required (training available upon hire and offered by facility).First aid may be required based on state or facility requirements.SUPERVISORY REQUIREMENTS:This position is an Individual Contributor.ESSENTIAL FUNCTIONS:Conducts pre-admission assessments.Interviews client, family members and/or collateral sources to assure intake criteria are met. Reviews prospective admissions against approved admission criteria, policies, and procedures.Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals,Responds and reacts to the needs of referred clients.Assesses family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact based on information gathered.Decides which Interventionist and facility to recommend, the dates, and the travel.Works closely with other department as well as external parties to ensure the timely admission of clients.Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system. Maintains all the documentation involved with the admissions process.Utilizes resources to ensure insurance verifications of benefits for all clients on all private insurance admissions.Screens calls from referrals and sets up transportation for admission.Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.Why St. Gregory Recovery Center?St. Gregory Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. St. Gregory Recovery Center is an EOE.Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.