Intake Coordinator - Pinellas Campus

Humane Society Brand; Clearwater (FL); On-site; USD 22,000 - 26,000; Full time

Job summary

Humane Society Brand in Clearwater, FL is seeking an Intake Clerk to admit animals into the Adoption Program and coordinate with the public, rescues, and volunteers. You will provide outstanding customer service and ensure smooth intake processes.

The role requires lifting 50+ lbs, a full-time schedule of 40 hours per week with weekend shifts, and duties including answering calls, processing paperwork with the Vet Tech, and assisting with daily operations.

Qualifications

• Excellent customer service is required.
• Able to lift 50+ lbs.
• Full-time, 40 hours per week with weekend shifts.

Responsibilities

• Admit animals into the Adoption Program and track intake with partners such as public, rescues and other shelters.
• Provide excellent customer service to the public, rescues and volunteers.
• Answer calls and return messages.
• Handle return-to-owner paperwork with Vet Tech and ensure proper documentation.
• Manage office needs and supplies.
• Assist with daily tasks like laundry, dishes, and cleaning as needed.
• Cross-train in exam room procedures for staff shortages.

Skills

Customer service

Communication

Patience

Education

High School or equivalent

Job description

This position is responsible for providing excellent customer service while admitting animals that are going to become part of the Adoption Program. This role is responsible for partnering with the main sources of intake such as the public, rescues and other shelters. This position is also responsible for interfacing with our key sourcing partners, the public, and volunteers.

• Keeps track of lost/found animals with chips or ID.
• Work patiently with distressed, frustrated or disgruntled clients.
• Answering calls and returning calls
• Handling return-to-owner processes with Vet Tech and ensuring proper paperwork is completed.
• Manages office needs (supply requests, building repairs, etc.)
• Helps with daily needs like laundry, dishes, cleaning as needed.
• Performs other related duties as assigned by management.
• Must display and provide excellent Customer Service.
• Works directly under the supervision of the Intake Manager.
• Cross-trained in procedures for exam room and may be utilized when staff shortages occur.
• Other duties assigned by management.
• MUST be able to lift 50+ lbs

$16.00 an hour - with the opportunity for increase for performance, potentially up to $19.00 within the first 9 months plus annual increases.

This is a full-time non-exempt 40hrs a week schedule working weekends and the schedule will vary from 730am-4pm and 830am-5pm. We are not considering part-time for this position.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.