Intake Coordinator - Part Time, 2pm - 10:30pm

Universal Health Services, Inc.; Pembroke (MA); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Competitive compensation

Generous PTO

Medical, dental, vision

401(k) with company match

Tuition reimbursement

Career development

Student loan refinancing

Job summary

Pembroke Hospital is seeking a Part Time Intake Coordinator to join the admissions team on weekends. This role supports patient referrals, collects demographic, clinical and insurance information, and works to facilitate admissions with care and efficiency.

The position is 24 hours per week, 2pm to 10:30pm, with every-other-weekend coverage. Ideal candidates have strong communication skills, comfort with insurance terminology, and a compassionate approach to behavioral health settings.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• 1+ years of prior work experience in inpatient behavioral health admissions preferred.
• Excellent interpersonal and phone skills; ability to understand financial and insurance terminology.

Responsibilities

• Completes the intake call sheet on all referrals, including inpatient as appropriate.
• Gathers demographic, clinical and financial information on call sheet.
• Ensures information is accurate and complete as call sheet is transmitted to hospital staff.
• Requests evaluation from ESP/ED/Referrer as appropriate.
• Assists Intake Coordinators when requested in interpretation of lab values and diagnostic testing.
• Notifies units of pending admissions in a timely manner.

Skills

Interpersonal communication skills

Excellent phone and customer service

Financial and insurance terminology

Strong computer skills

Education

High School Diploma

Bachelor's degree preferred

Tools

Medical terminology

Job description

Intake Coordinator Opportunity - Part Time, Weekends

We are hiring for a Part Time, Benefit Eligible, Intake Coordinator to work 2pm to 10:30pm for 24 hours per week. This position required working every other weekend.

Pembroke Hospital is a 120-bed acute care, inpatient behavioral health facility located south of Boston, in Pembroke, MA. Situated on 26 acres, we offer inpatient and partial hospitalization treatment to teens, adults and older adults, and our services are designed to assess, stabilize, and treat patients by addressing their primary symptoms and problems. At Pembroke Hospital, all positions begin and end with caring for the Patient. By Listening Deeply and Understanding the Story of our patients, we will Make a Difference in the Lives we Touch.

The Intake Coordinator is responsible for working collaboratively in the admissions department responding to inpatient referral requests from clinicians, patients, family members, managed care company staff, and others. Intake Coordinators must answer calls entering the queue (or coming in on direct extensions) and process demographic, clinical and insurance information in a manner consistent with service excellence and that ensures efficient and effective call processing, leading to a patient admission to Pembroke Hospitals program or providing appropriate information to the caller.

Responsibilities

• Completes the intake call sheet on all referrals including for inpatient as appropriate for the position.
• Gathers all necessary demographic, clinical and financial information on call sheet.
• Ensures information is accurate and complete as call sheet is transmitted to hospital clinical and business office staff.
• Requests evaluation from ESP/ED/Referrer as appropriate.
• Assists Intake Coordinators when requested in interpretation of lab values, and diagnostic testing within Pembroke guidelines in order to facilitate appropriate referrals to facilities.
• Reviews for first call acceptance of appropriate patients based on Pembroke protocols.
• In a timely manner, notifies the units of pending admissions. Sends completed call sheets and insurance verification/authorization to Hospital Unit, Utilization Review and Business office.
• Maintains accurate, up-to-date bed availability including update hospital staff of pending admissions or cancellations. Update external bedboard on regular basis.

Benefit Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Further your education at a low cost through our Tuition Discount partnership with Chamberlin University
• Student Loan Repayment - $200 per month
• Tuition Reimbursement - $5,000 per year

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500 corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

Qualifications

Requirements

• High School Diploma required. Bachelor's degree preferred
• 1+ years of prior work experience within an Inpatient Behavioral Health facility and/or prior admissions experience preferred
• Skills/Knowledge Requirements:
  • Excellent interpersonal communication skills
  • Knowledge of appropriate nursing assessment, diagnosis, and intervention with psychiatric patients
  • Excellent phone and customer services skills
  • Ability to understand Financial and Insurance terminology
  • Strong computer and office equipment skills
  • Strong knowledge of medical terminology
  • Professional and caring demeanor
  • Ability to work in a fast-paced environment

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.