Intake Coordinator - Outpatient CQI Team

Pine Rest Christian Mental Health Svc; United States; Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical, Vision, Dental and Wellness

403(b) Retirement Savings Plan

Loan Forgiveness/Tuition Reimbursement

Competitive PTO Packages

Job summary

Pine Rest Christian Mental Health Svc in Grand Rapids, MI is seeking a compassionate Intake Coordinator to serve as a key contact for individuals seeking behavioral health services. You will assess needs, coordinate admissions, gather insurance and clinical information, and connect patients with the appropriate level of care in a hybrid work setting.

This hourly, non-exempt role combines remote work with on-site collaboration, supporting patients, families, referral sources, and clinical teams.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year of related experience in admissions, intake, healthcare administration, customer service, behavioral health, or office support.
• Experience handling confidential information with professionalism and discretion.

Responsibilities

• Serve as a primary point of contact for patients, families, referral sources, and community partners.
• Conduct intake and admissions activities to help connect individuals with appropriate behavioral health services.
• Assess patient needs and coordinate referrals to the appropriate level of care.
• Gather and maintain demographic, insurance, financial, and clinical information.
• Verify insurance coverage and assist with funding and payment-related questions.
• Enter and maintain patient information within the electronic medical record system.
• Coordinate admission scheduling and hospital discharge follow up appointments.
• Respond professionally to inquiries and provide information about available services.
• Handle crisis calls calmly and appropriately, following established procedures.
• Support clinicians and interdisciplinary teams by obtaining and organizing necessary documentation.

Skills

Interpersonal skills

Communication

Customer service

Task prioritization

Discretion

Education

High School Diploma or equivalent

Job description

Cost Center 901 ORS Admin Scheduled Weekly Hours 40 Work Shift First Shift (United States of America) Shift & Status Intake Coordinator Grand Rapids, MI Pine Rest is seeking a compassionate and detail-oriented Intake Coordinator to serve as a key point of contact for individuals seeking behavioral health services. In this role, you will help assess patient needs, coordinate admissions, gather insurance and clinical information, and connect patients with the appropriate level of care. Working in a hybrid environment, this position combines remote work with regular on-site collaboration to support patients, families, referral sources, and clinical teams.

Company Benefits:

• Medical, Vision, Dental, and Wellness Plans
• Competitive Front Loaded PTO Packages
• 403(b) Retirement Savings Plan
• Loan Forgiveness/Tuition Reimbursement (For Eligible Positions)

Key Responsibilities:

• Serve as a primary point of contact for patients, families, referral sources, and community partners
• Conduct intake and admissions activities to help connect individuals with appropriate behavioral health services
• Assess patient needs and coordinate referrals to the appropriate level of care
• Gather and maintain demographic, insurance, financial, and clinical information
• Verify insurance coverage and assist with funding and payment-related questions
• Enter and maintain patient information within the electronic medical record system
• Coordinate admission scheduling and hospital discharge follow up appointments
• Respond professionally to inquiries and provide information about available services
• Handle crisis calls calmly and appropriately, following established procedures
• Support clinicians and interdisciplinary teams by obtaining and organizing necessary documentation

Minimum Qualifications:

• High School Diploma or equivalent required
• Minimum of one year of related experience in admissions, intake, healthcare administration, customer service, behavioral health, or office support
• Strong interpersonal, communication, and customer service skills
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
• Experience handling confidential information with professionalism and discretion

Preferred Qualifications:

• Experience in healthcare, behavioral health, hospital, residential, or outpatient settings
• Experience with electronic medical records (EMR) systems
• Knowledge of insurance verification, admissions, or patient registration processes

Pay based on education and experience. Hourly (Non-Exempt) position. Schedule may vary based on program needs. Hybrid work environment with a combination of remote and on-site responsibilities. Competitive benefits package.

Pre-Employment Requirements Employment is contingent upon successful completion of a background check, education verification, and drug screening.

Equal Opportunity Employer Pine Rest is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. We are committed to fostering a diverse, equitable, and inclusive workplace.

The equivalent base pay range for this position is $18.04 - $27.07. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.

Evidence-Based Hiring

At Pine Rest, we believe in nurturing our employees as holistic beings, understanding their unique strengths and potential to contribute to our team. Our commitment to evidence-based hiring practices ensures an equitable process and that we find the right fit for both our candidates and our organization.

Why Assessments Matter

As part of our comprehensive hiring process, we invite candidates to complete a series of assessments designed to provide valuable insights into their work preferences, personality traits, and cognitive abilities. These assessments are not just a crucial step in our screening process but also an opportunity for candidates to gain a deeper understanding of themselves. Our Assessments:

• Personality Traits: 120 questions, approximately 20 minutes
• Career Interests: 90 questions, approximately 15 minutes
• Thinking Skills: 39 questions, approximately 20 minutes

These assessments help us create a holistic profile of our candidates, allowing us to match their unique qualities with the right roles within our organization. This approach not only benefits us but also empowers candidates with self-knowledge that can be pivotal in their career journeys.

The Benefit to You

We value the time and effort you invest in completing these assessments. In return, you will receive:

• Personalized JOFI Job Fit Summary: Gain insights into how your strengths align with potential roles at Pine Rest.
• Exclusive Access to CareerNavigation.org: Use this resource to plan and navigate your career development now and in the future.

Our assessments are designed to be user-friendly and can be completed on a computer, tablet, or mobile phone at your convenience. If access to technology is an issue, we invite you to visit our Human Resources department to complete the assessments.

Committed to Your Success

At Pine Rest, we are committed to creating a supportive and fulfilling work environment. Our evidence-based hiring practices reflect our dedication to finding and nurturing the best talent. Join us and discover how we can grow together!