Intake Coordinator: Immigration Support & Case Coordination

thelegalaidsociety; New York (NY); On-site; USD 79,000 - 84,000; Full time

Job summary

The Legal Aid Society is seeking an intake coordinator for the Immigration Law Unit in New York City. The role supports referrals and initial client intake, ensuring prompt and respectful handling of cases, and provides administrative support for client-facing work.

The ideal candidate is detail‑oriented, compassionate, and able to work in a fast‑paced environment with diverse communities, with responsibilities spanning data maintenance, intake coordination, and documentation in the

Qualifications

• Bachelor’s degree or an equivalent combination of 4+ years of post‑secondary education and/or work experience.
• Excellent computer skills including Office 365 and all Microsoft Office programs.
• Previous administrative experience.
• Proficiency in Spanish preferred.

Responsibilities

• Data collection and maintenance: ensure accountability and maintenance of practice standards; update ILU case matters for grants management.
• Referrals and Intake Coordination: monitor inboxes, conduct initial communications with prospective clients and referring entities, gather essential information, apply eligibility criteria.
• Administrative: enter and maintain intake information in the case-management system; track requests, deadlines, and follow‑ups; flag urgent matters; maintain confidentiality.
• Professional Development and Other Duties as Assigned: participate in development and learn about bias and inclusion; perform other duties as assigned.

Skills

Excellent organizational skills

Strong communication

Team collaboration

Attention to detail

Multitasking

Education

Bachelor’s degree or equivalent 4+ years

Tools

Office 365

Job description

The Legal Aid Society is seeking an intake coordinator for the Immigration Law Unit in New York City. The role supports referrals and initial client intake, ensuring prompt and respectful handling of cases, and provides administrative support for client-facing work.

The ideal candidate is detail‑oriented, compassionate, and able to work in a fast‑paced environment with diverse communities, with responsibilities spanning data maintenance, intake coordination, and documentation in the