Intake Coordinator - Home Infusion Referrals

Aspen Infusion; Chandler (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Aspen Infusion in Chandler, AZ, seeks an Intake Coordinator – Home Infusion Referrals to join our on-site team. You will receive, review, and process home infusion referrals, verify insurance, obtain prior authorizations, and coordinate with case managers and internal teams to start therapy efficiently.

In this role, you will communicate with patients and caregivers, confirm demographics, and maintain organized records within electronic systems, ensuring a compliant, patient-centered intake

Qualifications

• Clear verbal and written communication with patients, caregivers, and partners.
• Strong customer service orientation and professional responsiveness.
• Experience with case management or care coordination in healthcare settings.
• Knowledge of medical terminology for orders, diagnoses, and documentation.
• Familiarity with insurance benefits, authorizations, and government payers.
• Excellent organization and ability to manage multiple referrals and deadlines.
• Proficiency with computer systems, EHRs, and standard software.
• Ability to work collaboratively in a multidisciplinary team.
• High school diploma required; healthcare admin education preferred.
• Previous experience in medical offices, infusion pharmacy, or home health is beneficial.

Responsibilities

• Receive, review, and process home infusion referrals ensuring required documentation is complete.
• Verify insurance benefits and obtain prior authorizations.
• Coordinate with case managers, prescribers, and internal pharmacy and nursing teams.
• Explain services to patients and caregivers and address basic intake questions.
• Maintain organized records and update electronic systems; ensure compliance and efficiency.

Skills

Strong communication

Customer service

Case management

Medical terminology

Insurance knowledge

Attention to detail

Computer systems

Team collaboration

Education

High school diploma or equivalent

Post-secondary healthcare education preferred

Tools

Electronic health records

Office software

Job description

Aspen Infusion is a locally owned and operated home infusion company specializing in antibiotic therapies and total parenteral nutrition (TPN). The organization is licensed by the State of Arizona Board of Pharmacy and accredited by the Accreditation Commission for Health Care (ACHC). Aspen Infusion is dedicated to providing high-quality home infusion services that allow patients to receive care in the comfort and safety of their own homes. The team focuses on clinical excellence, reliable service, and compassionate patient support. Applicants can expect to join a mission-driven organization that values integrity and patient-centered care.

Role Description

The Intake Coordinator – Home Infusion Referrals is a full-time, on-site role based in Chandler, AZ. This position is responsible for receiving, reviewing, and processing home infusion referrals from healthcare providers and facilities, ensuring all required documentation and orders are complete and accurate. Day-to-day tasks include verifying insurance benefits, obtaining prior authorizations, and coordinating with case managers, prescribers, and internal pharmacy and nursing teams to support timely initiation of therapy. The Intake Coordinator communicates with patients and caregivers to explain services, confirm demographic and insurance information, and address basic questions regarding the referral and intake process. This role also maintains organized records, updates electronic systems, and follows established protocols to support compliance, efficiency, and a positive experience for patients and partners.

Qualifications

• Strong Communication skills, including clear verbal and written interaction with patients, caregivers, and clinical partners.
• Demonstrated Customer Service skills, with the ability to respond professionally, empathetically, and efficiently to inquiries and concerns.
• Experience with Case Management or care coordination, preferably in a healthcare, pharmacy, or home infusion setting.
• Working knowledge of Medical Terminology to understand orders, diagnoses, and clinical documentation.
• Insurance-related skills, including benefit verification, prior authorization processes, and familiarity with commercial and government payers.
• Attention to detail and strong organizational skills for managing multiple referrals, documents, and deadlines.
• Proficiency with computer systems, electronic health records, and standard office software.
• Ability to work collaboratively in an interdisciplinary team environment and adapt to changing priorities.
• High school diploma or equivalent required; post-secondary education in healthcare administration, medical office, or related field is preferred.
• Prior experience in a medical office, infusion pharmacy, or home health setting is highly beneficial.