Intake Coordinator - Home Health

Deercreekseniorliving; Milpitas (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Sequoia Home Health and Hospice is seeking an experienced Intake Coordinator to manage all aspects of the patient intake process, including direct communication with patients and families, data entry, and coordinating care with multiple providers.

The role emphasizes insurance verification and authorization, maintaining relationships with referral sources, and ensuring a smooth transition for patients into home health services. Excellent communication and organizational skills are essential.

Qualifications

• The Intake Coordinator must have healthcare experience, preferably in referrals/intake in a home health environment.
• A nursing background is preferred but not required.
• Demonstrates good communication, negotiation, and public relations skills.
• Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities.

Responsibilities

• The Intake Coordinator directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
• Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
• Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes.
• Maintains comprehensive working knowledge of Home Health contractual relationships and ensures that patients are admitted according to contract provisions.

Skills

Healthcare experience

Communication skills

Negotiation skills

Education

Nursing background preferred

Job description

The Sequoia Difference At Sequoia Home Health and Hospice, we’re passionate about our work and take pride in the quality of service we provide. Our community is uniquely diverse, and it’s our aim to fulfill the unique needs of our patients through excellent individualized care. Our focus is to help facilitate a smooth and safe transition home and provide life-changing service with the amount of care and dignity our patients and their families deserve. Sequoia is growing and looking for experienced, compassionate Intake Coordinator to join our team!

SUMMARY

The Intake Coordinator is responsible for managing all aspects of the patient intake process including communicating directly with patients and families, data entry, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, facilitating a daily intake stand up meeting, and managing the insurance verification and authorization processes.

DUTIES & RESPONSIBILITIES

• The Intake Coordinator directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
• Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
• Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes.
• Maintains comprehensive working knowledge of Home Health contractual relationships and ensures that patients are admitted according to contract provisions.

JOB REQUIREMENTS

• The Intake Coordinator must have healthcare experience, preferably in referrals/intake in a home health environment.
• A nursing background is preferred but not required.
• Demonstrates good communication, negotiation, and public relations skills.
• Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities.

Why Sequoia Home Health?

Sequoia Home Health is part of the Cornerstone/Pennant Group with close to 80 locations throughout the country. While we are part of a large family, we operate as a local team. We understand we are nothing without great employees! It is through our team’s dedication to deliver life changing service that we become the “provider of choice” in the community that we serve. Join a culture of high performers who are on a mission to create the best Home Health and Hospice agency in the Bay Area! What makes us unique besides our culture of high performers and exceptional care? At Sequoia Home Health, we foster an environment where clinicians and staff members have an unprecedented level of freedom to create and implement the programs that will best serve their patients and communities. We operate with the Core Values of CAPLICO in mind: Celebration Accountability Passion for Learning Love One Another Intelligent Risk Taking Customer Second Ownership We’d love to meet with you if you are passionate about giving exceptional patient care and creating the best Home Health and Hospice agency in the Bay Area!

Pay Range: $20 - $28 per hour

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. At Sequoia Home Health, our role is to be the emotional, psychological, and clinical companion to all our patients and their caregivers. Our focus is to help facilitate a smooth and safe transition back to our client’s homes and improve quality of life by helping them get back to doing what they love.

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.