Intake Coordinator - Full-Time

OSO Home Care, Inc.; Irvine (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

OSO Home Care, Inc. is hiring an Intake Care Coordinator in Irvine, California. This full-time position requires the candidate to manage referrals for Infusion Therapy and Home Health, ensuring insurance verification and coordination with healthcare providers.

The ideal candidate will have a high school diploma, proficiency in EHR, and strong communication skills. Join a committed team dedicated to patient care and service excellence.

Qualifications

• Previous experience in a healthcare setting, preferably in home infusion or pharmacy services.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills.

Responsibilities

• Conduct initial patient assessments and gather necessary medical and insurance information.
• Coordinate with healthcare providers to obtain prescriptions, medical orders, and patient histories.
• Verify insurance coverage and obtain prior authorizations as needed.
• Schedule and coordinate home infusion services, ensuring timely delivery of medications and supplies.
• Maintain accurate and up-to-date patient records in compliance with regulatory standards.
• Provide exceptional customer service and support to patients and their families throughout the intake process.

Skills

Organizational skills

Communication skills

Knowledge of HCPC, ICD10 & CPT codes

Multitasking

Proficiency in EHR and Microsoft Office

Education

High school diploma or equivalent

Associate or bachelor's degree

Job description

Oso Home Care is looking for an experienced Intake Care Coordinator. Candidate must know HCPC, ICD10 & CPT codes. Will be responsible for taking Infusion Therapy and Home Health referrals from referral sources. Must be capable of verifying benefits, entering patient demographics into the computer system, communicating with other departments regarding the status of referrals, and notifying patients/families regarding coverage and payment responsibilities. Ensures that insurance verification is completed, and authorizations are obtained before giving the referral to the Pharmacist.

Work Schedule: Full-Time

Responsibilities

• Conduct initial patient assessments and gather necessary medical and insurance information.
• Coordinate with healthcare providers to obtain prescriptions, medical orders, and patient histories.
• Verify insurance coverage and obtain prior authorizations as needed.
• Schedule and coordinate home infusion services, ensuring timely delivery of medications and supplies.
• Maintain accurate and up-to-date patient records in compliance with regulatory standards.
• Provide exceptional customer service and support to patients and their families throughout the intake process.
• Collaborate with the clinical team to ensure smooth transitions and continuity of care.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Previous experience in a healthcare setting, preferably in home infusion or pharmacy services.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in electronic health records (EHR) and Microsoft Office Suite.
• Knowledge of insurance verification and prior authorization processes.

Oso Home Care is an equal opportunity employer. Oso Home Care does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, marital status, physical or mental disability, military status, or any other characteristic protected by law.