Intake Coordinator - Early Education

Family Service Association; Fall River (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

403(b) retirement plan

Flexible Spending Account (FSA)

Three weeks of paid vacation

Twelve paid holidays

Generous earned sick time

Job summary

Family Service Association is seeking an Intake Coordinator to support Kids Academy and After School Daycare programs. This full-time role (35 hrs/wk) runs Monday–Friday, 9:30 a.m.–5:50 p.m., with occasional evenings or weekend events. Starting pay is $20.00–$22.00 per hour, based on experience and qualifications, plus a $1,000 sign-on bonus.

The Intake Coordinator will oversee the enrollment process, ensure compliance with state regulations, and provide exceptional customer service to families.

Qualifications

• High school diploma or equivalent required.
• Previous EEC voucher experience preferred.
• Bilingual candidates encouraged to apply.
• Excellent organizational, communication, and customer service skills.
• Ability to manage multiple priorities while maintaining accuracy and confidentiality.

Responsibilities

• Manage voucher/fee-for-service intake, enrollment, waiting lists, data entry, and reporting.
• Determine eligibility, fees, and slot type based on criteria.
• Schedule start dates with teachers and program director for census management.
• Maintain child files per agency and EEC standards, including health information.
• Oversee ProCare program, collect parent fees, and update the ledger.
• Provide classroom and front desk coverage as needed.
• Communicate regularly with parents, staff, and agency.

Skills

Organization

Communication

Customer service

Multitasking

Confidentiality

Education

High school diploma

Job description

$1,000 Sign-On Bonus! Family Service Association is seeking a compassionate and dependable

Family Service Association is seeking a compassionate and dependable Intake Coordinator to join our Kids Academy and After School Daycare programs. This is an excellent opportunity to make a meaningful impact while supporting children and families in accessing high-quality early education and care. This is a full-time (35 hours per week) position with a Monday-Friday, 9:30 a.m. - 5:50 p.m. schedule, with the occasional need to work evening or a weekend family events and enrollment activities . The starting pay is $20.00-$22.00 per hour, based on experience, education, certifications, and foreign language proficiency. As the Intake Coordinator, you will oversee the enrollment process and ensure compliance with state regulations while providing exceptional customer service to families.

Responsibilities Include

• Responsible for all voucher management/subsidized care/fee-for-service related matters including but not limited to intakes, retention, reassessments, updating waiting lists, data input, maintaining information in the CCFA database, and completing necessary reports.
• Determine eligibility, fees, and slot type based on eligibility criteria.
• Determine availability of care based on licensed capacity, attendance, and transportation needs.
• Provide tours for potential children and families interested in the program.
• Schedule start dates with classroom Teachers, Administrative Assistant, and Program Director for census management.
• Maintain child files according to agency and EEC standard and regulation.
• Maintain child health information pertaining to allergies and communicate with the Health Care Consultant.
• Track reassessment dates and complete required documentation or initiate termination process in keeping with established EEC standards.
• Oversee ProCare Program, including posting fee receipts, collecting parent fees, and updating the parent fee ledger as needed.
• Ensure attendance grids and parent fees are accurate, collected, and transferred to accounting in a timely manner.
• Provide coverage in classrooms and front desk as needed.
• Participate in Agency functions and committees as well as program marketing and client recruitment as needed.
• Attend required meetings and professional development trainings as necessary to this position.
• Maintain regular communication with parents, staff, and agency.

Qualifications

• High school diploma or equivalent required.
• Previous EEC voucher experience preferred.
• Bilingual candidates are strongly encouraged to apply.
• Excellent organizational, communication, and customer service skills.
• Ability to manage multiple priorities while maintaining accuracy and confidentiality.

Benefits:

We value our employees and offer a comprehensive benefit package for full-time team members, including:

• Medical, dental, and vision insurance.
• Life insurance.
• Long-term disability insurance.
• 403(b) retirement plan.
• Flexible Spending Account (FSA).
• Three weeks of paid vacation.
• Twelve paid holidays.
• Generous earned sick time.

Candidates must successfully pass a CORI/SORI and fingerprint-based background check.