Intake Coordinator, Digestive Disease - Full-Time, Days

UChicago Medicine; Illinois; On-site; USD 42,000 - 66,000; Full time

Job summary

UChicago Medicine in the greater Chicagoland area is seeking an Intake Coordinator for the Digestive Disease clinic (DCAM). This 100% onsite role supports patients and physicians, coordinating services with hospital offices and staff to keep patient itineraries on track.

The position requires at least two years’ hospital experience, proficiency with Excel and Word, and the ability to analyze data while protecting patient confidentiality. Hours are days, 8:00 am to 4:30 pm, onsite at DCAM.

Qualifications

• Minimum two years’ experience in a hospital or medical setting preferred.
• Experience with Microsoft Excel and Word; knowledge of scheduling templates and insurance verification.
• Ability to perform basic data analysis and maintain patient confidentiality.

Responsibilities

• Serve as the primary non-clinical contact for care coordination for patients, families, and referring physicians.
• Coordinate services with UCMC professionals, ancillary services, BSD, and hospital offices.
• Schedule and manage educational meetings, tests, and consultations within required timeframes.
• Resolve day-to-day issues to keep patients on schedule and informed of follow-up testing.

Skills

Data analysis

Customer service

Teamwork

Tools

Microsoft Excel

Microsoft Word

Job description

Job Description

Be a part of a world-class academic healthcare system at UChicago Medicine as an Intake Coordinator with our Digestive Disease clinic in DCAM. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area. We provide care for all types of digestive conditions, from inflammatory bowel disease and liver disorders to esophageal, pancreatic and bile duct diseases, as well as all forms of gastrointestinal cancers. Our GI specialists offer exceptional care based in advanced, research-driven medicine for both common and rare GI conditions. We are one of the nation’s top-ranked hospitals for gastroenterology and GI surgery.

Under general direction, serves as the first point-of-contact for patients and physicians to coordinate services with UCMC medical professionals, ancillary services, BSD, and hospital offices/staff. Provides administrative services, data analysis, and customer service to facilitate efficient and effective processes for patients to access various services within the hospital. Provides guidance to patients through the evaluation process, works with various departments to ensure patients complete their itineraries, revises and communicates itinerary changes as required.

Essential Job Functions

• Serves as the primary contact for non-clinical care coordination through the continuum of care for patients, families, and referring physicians.
• The first point-of-contact for patients and physicians to coordinate services with UCMC medical professionals, ancillary services, BSD, and hospital offices/staff.
• Coordinates and manages educational/advisory meetings, evaluation tests, and consultations for patients within specified time periods.
• Immediately and independently resolves issues encountered during the day to keep the patient on schedule.
• Provides advance notice to patients and referring physicians of required follow-up testing to maintain regulatory compliance, and coordinates the required follow-up. Collaborates with various departmental staff to ensure proper insurance and billing information is provided for patient’s services.
• Manages and utilizes databases such as the program’s patient progress database (Microsoft Access) and the MBSAQIP data registry platform to enter surgical patient data in a timely manner, maintain updates, provide statistical data, and provide detailed reports (charts, graphics, tables, etc) as needed to management on patient services.
• Creates and organizes mailings as applicable to regulatory agencies.
• Manages the day-to-day operations for the collection and transliteration of primary source documentation for regulatory reports for patients.
• Responds to inquiries from regulatory agencies, resolves issues/discrepancies, and prepares correspondence to ensure the proper and timely transfer of appropriate information.
• Generates and distributes program materials, welcome packets, educational materials, appointment itineraries, and various notification letters per protocols.
• Triages patients, responds to referring physicians, UCMC medical professionals, and case manager requests, and independently determines the appropriate course of action.
• Handles confidential information consistent with Federal HIPAA legislation, and all other applicable federal, state, local, and institutional regulations with regard to confidentiality.
• Performs other duties assigned.

Required Qualifications

• A minimum of two years’ experience in a hospital or medical setting preferred.
• Experience working with various Microsoft based computer software programs for Excel and Word.
• Knowledge of scheduling templates, insurance verification, and third-party collection procedures.
• Knowledge of hospital billing and collection processes.
• Ability to perform basic data analysis.
• Ability to solve problems independently, performs multiple tasks simultaneously, exercise good judgment, and work effectively in a team environment.
• Ability and willingness to cooperate with co-workers, supervisors, and physicians to best serve the patients.
• Ability to learn and incorporate new systems and processes.
• Excellent customer service and interpersonal skills requiring tact, discretion, and maintaining patient confidentiality.
• Excellent verbal and written communication.
• Ability to attend mandatory training classes offered by the Medical Center after hours or on weekends, with advance notice.

Preferred Qualifications

• Certification in Medical Terminology
• Experience in patient advocacy
• Experience using Mac

Position Details

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: Days - 8 am - 4:30 pm
• Work Location: Onsite - DCAM
• Unit/Department: Digestive Disease
• CBA Code: Non-Union

About Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.