Intake Coordinator- Beltsville, Maryland

Human Touch Health Care Agency; Silver Spring (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Aflac

Professional Growth Opportunities

Job summary

Human Touch Home Health Care is seeking an experienced Intake Coordinator to manage referrals and admissions for patients in the Beltsville, MD area. This full-time, in-office role emphasizes accuracy, communication, and timely Start of Care.

You will review documents, verify insurance, coordinate with hospitals and physicians, and ensure seamless intake while adhering to HIPAA and company policies. Monday–Friday, 8:30 AM–5:00 PM, on-site only.

Qualifications

• Experience in healthcare intake, referral coordination, or medical office administration.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple referrals and priorities.
• Attention to detail and accuracy; HIPAA compliance.
• Experience with electronic medical records or healthcare software.
• Familiarity with medical terminology.

Responsibilities

• Receive and process incoming home health referrals.
• Review referral documents for accuracy and completeness.
• Verify patient demographics, insurance info, and eligibility.
• Confirm referral requirements and obtain missing documentation.
• Communicate with hospitals, physicians, discharge planners, and referral sources.
• Coordinate with Clinical Management to determine eligibility and service needs.
• Work with Scheduling to ensure timely Start of Care assignments.
• Track referrals and follow up on missing information.
• Monitor referral status from receipt to admission.
• Maintain accurate patient and referral data in WellSky.
• Provide admission updates to relevant departments and delays when needed.
• Assist with insurance authorization processes when required.
• Maintain organized intake records and resolve issues delaying care.

Skills

Organizational skills

Multitasking

Communication

Attention to detail

HIPAA knowledge

Microsoft Office

Customer service

Tools

WellSky

Job description

Every Patient's Care Begins Somewhere. At Human Touch, It Begins With Intake! Human Touch Home Health Care is seeking an experienced, organized, and detail-oriented Home Health Intake Coordinator to join our team in Beltsville, Maryland. Intake is more than answering phones and processing referrals. It's about making sure patients receive the care they need without unnecessary delays. We're looking for someone who understands the importance of accuracy, communication, follow-through, and keeping the admission process moving.

This is a full-time, 100% in-office position in Beltsville, MD.

Position Details: Please Read Before Applying

• Office Location: Beltsville, Maryland
• Employment Type: Full-Time
• Work Schedule: Monday through Friday
• Hours: 8:30 AM–5:00 PM
• Work Setting: 100% Onsite
• Remote or Hybrid Work: Not Available

The office location, work schedule, and onsite requirements are non-negotiable.

Candidates must be able to report to our Beltsville, Maryland office every workday, regardless of the geographic area in which patients receive services.

What We Offer

• Competitive Full-Time Compensation
• Medical, Dental & Vision Insurance
• Paid Time Off & Paid Holidays
• Aflac
• Consistent Monday–Friday Schedule
• Supportive Leadership and Team Environment
• Professional Growth Opportunities
• Opportunity to Make a Meaningful Difference in Patient Care

What You'll Do

Your Responsibilities Will Include

• Receive and process incoming home health referrals
• Review referral documentation for accuracy and completeness
• Verify patient demographics, insurance information, and eligibility
• Confirm referral requirements and obtain missing documentation
• Communicate with hospitals, physician offices, discharge planners, and referral sources
• Coordinate with Clinical Management to determine patient eligibility and service needs
• Work closely with Scheduling to ensure timely Start of Care assignments
• Track pending referrals and follow up on outstanding information
• Monitor referral status from initial receipt through admission
• Maintain accurate patient and referral information in WellSky
• Communicate admission updates and potential delays to appropriate departments
• Assist with insurance authorization processes when required
• Maintain organized and accurate intake records
• Help resolve referral issues that may delay patient care
• Follow HIPAA requirements and company policies
• Provide professional and responsive customer service to patients, families, and referral sources

What We're Looking For

We need someone who understands that a referral is not just another piece of paperwork. It's a patient waiting for care.

Required Qualifications

• Experience in healthcare intake, referral coordination, medical office administration, or a closely related healthcare position
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Ability to manage multiple referrals and competing priorities
• Strong attention to detail and accuracy
• Experience working with electronic medical records or healthcare software
• Familiarity with medical terminology
• Strong problem-solving and follow-up skills
• Proficiency in Microsoft Office
• Professional customer service skills
• Ability to work effectively with clinical and administrative teams
• Ability to work onsite in Beltsville, MD, Monday–Friday, 8:30 AM–5:00 PM

Preferred Qualifications

• Previous home health or home care intake experience
• Knowledge of Medicare and Medicaid home health requirements
• Experience verifying insurance eligibility and authorizations
• Familiarity with home health referrals and admission processes
• WellSky experience

We Need Someone Who Understands the Importance of Follow-Through!

A hospital sends a referral.

A physician's office hasn't provided all the required documentation.

A patient's insurance needs verification.

A discharge planner needs an update.

And the patient is waiting to receive care.

Can you stay organized, communicate effectively, and keep the process moving?

That's the kind of Intake Coordinator we're looking for.

Someone who doesn't just identify missing information but takes initiative to obtain it.

Someone who understands the importance of timely admissions.

Someone who knows how to work with multiple departments without allowing important details to fall through the cracks.

Because the sooner we get the intake process right, the sooner our patients can receive the care they deserve.

Important: This Position Is Based in Beltsville, Maryland

Although the Intake Coordinator may process referrals for patients receiving services in different areas, the employee's assigned office location is Beltsville, MD.

This position requires daily onsite attendance.

Monday–Friday | 8:30 AM–5:00 PM

Remote work, hybrid arrangements, alternate schedules, and working from another office are not available for this position.

Human Touch Home Health Care is an Equal Opportunity Employer.