Intake Coordinator

Mountain Laurel Recovery Center; Westfield (PA); On-site; USD 35,000 - 56,000; Full time

Job summary

Mountain Laurel Recovery Center in Westfield, PA is seeking an Intake Coordinator to manage the facility front desk, perform phone triage, and coordinate admissions and insurance verifications. The role ensures a smooth patient intake, handles inquiries, pre-registration, and documentation throughout the admissions process.

The ideal candidate has a High School Diploma (Bachelor’s preferred) and 1+ year experience in healthcare admissions, with strong interpersonal and assessment skills to

Qualifications

• High School Diploma or equivalent required; Bachelor's Degree preferred.
• 1+ years' experience in healthcare admissions preferred, ideally in mental health or substance use disorders.
• Experience in client assessment, referral, treatment planning and communications with external review entities.
• Knowledge of community resources and service availability.
• Outstanding interpersonal and interviewing skills; strong telephone etiquette.

Responsibilities

• Conducts pre-admission assessments.
• Interviews client, family members, and collateral sources to verify intake criteria.
• Guides discussions with referral sources for client support and business development.
• Responds to needs of referred clients and coordinates with admissions team.
• Assesses family needs for mediation and determines appropriate professional resources.
• Decides which interventionist and facility to recommend, dates and travel.
• Works with departments and external parties to ensure timely admissions.
• Documents all activities in the CRM and maintains admissions documentation.
• Verifies insurance benefits for all private admissions.
• Screens referrals and arranges transportation for admission.
• Maintains a waiting list and stays in contact with potential candidates.

Skills

Interpersonal skills

Interviewing

Communication

Telephone etiquette

Assessment skills

Education

High School Diploma or equivalent

Bachelor’s degree in social work, psychology, counseling, or related field

Job description

Intake Coordinator | Mountain Laurel Recovery Center | Westfield, Pennsylvania

About the Job

PURPOSE STATEMENT: The Intake Coordinator is responsible for establishing and maintaining a first- impressions environment at the facility front desk. Duties include phone triage, addressing requests for services and performing client call backs and documents all call activities. Answers inquiry calls about facility services and availability, performs pre-registration, verifies insurance eligibility, and coordinates with the insurance company. Facilitates assessment and/or intake to facility services when appropriate. Provides administrative support to the department of admissions, ensuring the quality of service to clients and their families.

Roles and Responsibilities

Essential Functions

• Conducts pre-admission assessments.
• Interviews client, family members and/or collateral sources to assure intake criteria are met. Reviews prospective admissions against approved admission criteria, policies, and procedures.
• Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals,
• Responds and reacts to the needs of referred clients.
• Assesses family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact based on information gathered.
• Decides which Interventionist and facility to recommend, the dates, and the travel.
• Works closely with other department as well as external parties to ensure the timely admission of clients.
• Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system. Maintains all the documentation involved with the admissions process.
• Utilizes resources to ensure insurance verifications of benefits for all clients on all private insurance admissions.
• Screens calls from referrals and sets up transportation for admission.
• Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.

Education/Experience/Skill Requirements

• High School Diploma or equivalent required. Bachelor’s Degree in social work, psychology, counseling, or other related field of study preferred.
• One or more years' experience in healthcare admissions preferred. Preferably in the mental health or substance use disorder field.
• Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal and interviewing and assessment skills. Skill in telephone etiquette and paging procedures.

Licenses/Designations/Certifications

• CPR certification and de-escalation training required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

Supervisory Requirements

This position is an Individual Contributor.

Why Mountain Laurel Recovery Center?

Mountain Laurel Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Mountain Laurel Recovery Center is an EOE.

Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.