Intake Coordinator

Summit BHC Westfield, LLC; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

EOE employer

Veteran programming available

Job summary

Mountain Laurel Recovery Center in Westfield, PA seeks an Intake Coordinator to manage front-desk operations, triage calls, and coordinate admissions. The role involves pre-registration, insurance eligibility verification, and collaboration with the admissions department to ensure timely service delivery.

The candidate should have strong assessment and interviewing skills, knowledge of community resources, and experience in healthcare admissions.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree in social work, psychology, counseling, or related field preferred.
• One or more years’ experience in healthcare admissions preferred.
• Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal and interviewing and assessment skills.
• Skill in telephone etiquette and paging procedures.

Responsibilities

• Conducts pre-admission assessments.
• Interviews client, family members and/or collateral sources to assure intake criteria are met.
• Reviews prospective admissions against approved admission criteria, policies, and procedures.
• Generates, guides, and leads discussions with referral sources for client support and business development.
• Responds and reacts to the needs of referred clients.
• Assesses family needs for mediation, sober escort and intervention and determines appropriate resources.
• Decides which Interventionist and facility to recommend, dates, and travel.
• Works with other departments and external parties to ensure timely admission.
• Documents daily activities in CRM and maintains admissions documentation.
• Verifies benefits for all clients on private insurance admissions.
• Screens calls from referrals and arranges transportation for admission.
• Maintains waiting list for admissions and contacts potential candidates.

Skills

Interpersonal skills

Telephone etiquette

Assessment skills

Communication with external review org

Education

Bachelor’s degree in social work or related field

High School Diploma or equivalent

Job description

Intake Coordinator | Mountain Laurel Recovery Center | Westfield, Pennsylvania

About the Job

The Intake Coordinator is responsible for establishing and maintaining a first- impressions environment at the facility front desk. Duties include phone triage, addressing requests for services and performing client call backs and documents all call activities. Answers inquiry calls about facility services and availability, performs pre-registration, verifies insurance eligibility, and coordinates with the insurance company. Facilitates assessment and/or intake to facility services when appropriate. Provides administrative support to the department of admissions, ensuring the quality of service to clients and their families.

Roles and Responsibilities

• Conducts pre-admission assessments.
• Interviews client, family members and/or collateral sources to assure intake criteria are met.
• Reviews prospective admissions against approved admission criteria, policies, and procedures.
• Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals,
• Responds and reacts to the needs of referred clients.
• Assesses family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact based on information gathered.
• Decides which Interventionist and facility to recommend, the dates, and the travel.
• Works closely with other department as well as external parties to ensure the timely admission of clients.
• Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system.
• Maintains all the documentation involved with the admissions process.
• Utilizes resources to ensure insurance verifications of benefits for all clients on all private insurance admissions.
• Screens calls from referrals and sets up transportation for admission.
• Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.

EDUCATION / EXPERIENCE / SKILL REQUIREMENTS

• High School Diploma or equivalent required.
• Bachelor’s Degree in social work, psychology, counseling, or other related field of study preferred.
• One or more years’ experience in healthcare admissions preferred.
• Preferably in the mental health or substance use disorder field.
• Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal and interviewing and assessment skills.
• Skill in telephone etiquette and paging procedures.

LICENSES / DESIGNATIONS / CERTIFICATIONS

• CPR certification and de-escalation training required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

SUPERVISORY REQUIREMENTS

This position is an Individual Contributor.

Why Mountain Laurel Recovery Center?

• Mountain Laurel Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications.
• Mountain Laurel Recovery Center is an EOE.
• Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country.
• We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.