Intake Coordinator

1057 AdventHealth Home Health and Hospice Inc; United States; On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Medical insurance from Day One

Dental insurance from Day One

Vision insurance from Day One

Life insurance

Disability insurance

403-B retirement plan

Paid Time Off from Day One

Parental Leave

Career development

Well-being resources

Job summary

AdventHealth Home Health and Hospice Inc is seeking an administrative support professional to screen patients, collect and verify intake information, and manage insurance details within a healthcare setting. The role involves data entry, scheduling, and maintaining patient records with strict confidentiality.

The ideal candidate has 1+ year of healthcare administrative experience, strong communication skills, and proficiency with Word, Excel, Outlook, and PowerPoint.

Qualifications

• Exceptional communication and organizational skills.
• Proficiency in Word processing, Excel, Outlook, and PowerPoint.
• Self-motivated with ability to multi-task and adapt to changing program needs.
• Ability to interact professionally with all levels of internal and external customers.
• Commitment to high quality service and teamwork.
• Ability to work independently and maintain confidentiality with HIPAA.

Responsibilities

• Screen new patients and ensure intake submissions are complete.
• Request or complete missing information for intake review submission.
• Obtain insurance information and forward to billing.
• Conduct phone interviews and enter information into medical history forms.
• Coordinate tests, reports, and dictations for patient evaluations.
• Pre-schedule patient educational classes and appointments.
• Prepare routine quality and benchmarking reports and documentation.
• Maintain confidentiality of patient and departmental information.

Skills

Communication

Organization

Multitasking

Professionalism

HIPAA compliance

Education

Associate degree

High School Diploma or Equivalent

Tools

Word

Excel

Outlook

PowerPoint

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 105 Willowbrook Way Se City: Calhoun State: Georgia Postal Code: 30701

Job Description

Screens all new patients, ensuring intake submissions are complete and include all necessary documents and records. Contacts patients to request or complete missing information required for intake review submission. Obtains insurance information and forwards it to financial personnel, scanning, entering, and updating all pertinent records into the database. Conducts phone interviews with patients and accurately enters information into medical history intake forms. Ensures patient appointments are completed per department standards and pre-schedules associated patient educational classes as appropriate. Coordinates the collection of tests, reports, and dictations necessary for patient evaluations, retrieving and documenting information accurately into patient medical records. Triages patient needs and directs inquiries appropriately, accessing Priority Consult scheduling screens and contacting patients with physician recommendations for care plans. Mails required and informational program materials and tracks programmatic surveys, ensuring information is entered into the program database. Prepares standard quality and benchmarking reports, basic spreadsheets, and other necessary documentation. Utilizes professional interpersonal skills and displays a caring and courteous attitude, representing the department positively. Promotes and contributes positively to intradepartmental relationships, maintaining confidentiality of patient and departmental information at all times. Assists with coordination of department meetings and other clerical responsibilities in the absence of department administrative support. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Exceptional communication and organizational skills. [Required]
• Proficiency in using computer, word processing, and email system. Secretarial skills including Word, Excel, Outlook, and PowerPoint. [Required]
• Self-motivated with the ability to multi-task and adapt to changing program needs. [Required]
• Ability to display professional interactions with all levels of internal and external customers. [Required]
• Able to promote the highest quality of service with a spirit of willingness and cooperation to both patients and staff. [Required]
• Able to work independently and accurately, using good judgment in all situations, and possessing communication and organizational skills. [Required]
• Able to maintain confidentiality in accordance with Hospital policy and HIPAA regulations. [Required]
• General knowledge of health insurance authorization process and billing codes. [Required]
• Excellent verbal and written skills. [Required]
• Ability and willingness to multitask. [Required]
• Able to work independently or in a team environment. [Required]
• Medical terminology. [Preferred]
• Knowledge of electronic medical record. [Required]
• Understanding of health insurance authorization processes. [Required]
• Familiarity with radiologic procedures, terminology, and modality requirements. [Preferred]
• Familiarity with genetic counseling terminology. Highly [Preferred]
• Working knowledge of programs, policies, and resources. [Preferred]

Education:

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• N/A

Work Experience:

• 1+ administrative support in a healthcare setting [Required]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

Pay Range: $18.03 - $28.85

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.