Intake Coordinator

ADP, Inc.; Town of Saugerties (NY); Híbrido; USD 29.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company equipment

401(k) matching

Health, dental, vision

HSA/FSA options

Life insurance

Disability coverage

Paid lunch hour

Paid time off & holidays

Descripción de la vacante

Imedview is seeking an Intake Coordinator to support the medical records retrieval process. You will review and enter authorizations, submit requests to facilities, and keep clients updated with timely status communications.

This role emphasizes organization, multi-tasking, independence, and proactive problem solving. Remote-friendly position with periodic onsite meetings within 100 miles of Saugerties, NY.

Formación

• 1–3 years of experience in medical authorizations or healthcare administration
• Proficient communication across phone and email
• Experience in customer service within legal/healthcare is a plus
• Proficient in MS Office (Excel, Word, Outlook)
• Organized with strong attention to detail

Responsabilidades

• Communicate with medical facilities to confirm receipt of authorizations
• Build new cases and services, entering new authorizations and request information within our proprietary software
• Maintain consistent communication with clients to ensure a smooth authorization process
• Prioritize and process authorizations daily, giving time-sensitive requests appropriate priority
• Review and verify documentation to ensure requests are complete and properly documented prior to submission
• Build and submit record requests to the appropriate facility per workflows and client requirements
• Monitor requests for missing information or processing issues and follow up as needed
• Maintain accurate case documentation, including uploading supporting documents
• Communicate with clients regarding request status and Intake-related questions
• Escalate client concerns or workflow barriers as appropriate
• Adhere to protocols, regulations, and confidentiality standards when handling sensitive information

Conocimientos

Communication

Customer service

Organization

Attention to detail

MS Office proficiency

Herramientas

MS Office

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Intake Coordinator

Salary Range: $21.00 To $24.00 Hourly

About Imedview

Imedview is a claims and litigation service partner with over 20 years of experience in the industry. Our expertise allows us to proudly serve both legal and insurance professionals nationwide. With a passion for delivering outstanding customer service and building lasting client relationships, we’re growing fast - and we pride ourselves on impeccable customer service and client relations.

Why Imedview?

• Proven Success: From a team of 10 to over 150 employees, with a retention rate of 90%+.
• Award-Winning Culture: A six-time "Great Place to Work" honoree, recently named to the Fortune Best Workplaces in New York 2026 list (small & medium business category).
• Client-Centric Approach: We’re more than a vendor - we’re a trusted partner.

Location Priority

This is a remote role designed to support flexibility while maintaining strong team collaboration. Candidates should reside within 100 miles of our Saugerties, NY office. While day-to-day work is performed remotely, periodic onsite attendance may be required for meetings, training, team events, and other business-related activities. Employees residing within 100 miles of the office will be expected to attend monthly in-person meetings.

About the Role

As an Intake Coordinator, you’ll play an important role at the start of the medical records retrieval process, helping ensure client requests are accurate, complete, and ready for fulfillment. This involves reviewing and entering authorizations and requested information, submitting requests to the appropriate facilities, and ensuring completed Intake activities are routed to the appropriate team for follow-up. You’ll also communicate directly with assigned clients, building strong professional relationships while providing timely updates, addressing questions, and helping ensure a smooth Intake process.

This is a great opportunity for someone who enjoys staying organized, managing multiple priorities, and working with clients and internal teams to keep requests moving. Success in this role requires strong attention to detail, the ability to work independently, and a proactive approach to identifying and resolving missing information or processing issues.

Responsibilities include, but not limited to:

• Communicating with medical facilities and offices to confirm receipt of authorizations
• Building new cases and services, entering new authorizations and request information within our proprietary software
• Maintaining consistent communication and building strong relationships with clients to ensure a smooth and timely authorization process
• Prioritizing and processing authorizations daily, ensuring timely completion and giving Rush, White Glove, and other time -sensitive requests appropriate priority.
• Reviewing and verifying documentation to ensure requests are complete, accurate, and properly documented prior to submission
• Building and submitting record requests to the appropriate facility in accordance with established workflows and client requirements
• Monitoring requests for missing information, incomplete documentation, or processing issues and following up as needed
• Maintaining accurate case documentation, including uploading supporting documents, bills, records, and related materials when required
• Communicating with assigned clients regarding request status, missing information, and Intake-related questions
• Escalating client concerns, processing issues, or workflow barriers as appropriate
• Adhere to organizational protocols, legal regulations, client‑specific requirements, and confidentiality standards when handling sensitive information

Qualifications:

• 1-3 years of experience in medical authorizations, healthcare administration, medical records, or a related field.
• Experience and comfortable with multiple modes of communication (phone, email, etc.)
• Experience in customer service working with legal/healthcare industry preferred
• Has a proficient understanding of MS Office suite (Excel, Word, Outlook)
• Not afraid to learn new technology/software
• Organizational skill and attention to detail

Physical Requirements

Ability to sit, stand, and use standard office equipment for extended periods; occasional lifting up to 20 lbs. may be required.

Working Conditions

Employees residing within 100 miles of the office may be required to maintain regular in‑office attendance. Employees residing outside of 100 miles may be required to travel intermittently to the office (travel expenses covered by the company) and attend company‑hosted events with advance notice.

What We Offer

• Company‑provided equipment to perform essential job duties
• 401(k) with employer match and profit sharing (when eligible)
• Comprehensive health, dental, and vision coverage
• HSA and FSA options, company‑paid life insurance, and short‑term and long‑term disability
• A full hour of paid lunch, every day
• Paid time off and holidays - plus extra paid days for your birthday, work anniversary, and volunteering

We are an equal opportunity employer and hire based on merit. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.