Intake Coordinator

ADP, Inc.; South Holland (IL); On-site; USD 65,000 - 70,000; Full time

Job summary

The Link & Option Center, Inc. is seeking an Intake Coordinator in South Holland, IL to oversee the Intake Department and ensure accurate, timely initial assessments in compliance with policies and Illinois rules.

You will supervise intake staff, monitor productivity, and drive training and process improvements across departments to support coordinated care for diverse populations.

Qualifications

• Must meet criteria for QMHP under Illinois Administrative Code Rule 132.
• Knowledge of Joint Commission accreditation standards.
• Knowledge of Illinois Administrative Rules 132, 140, and 2060.
• Strong professional judgment and ability to make informed decisions.
• Ability to manage multiple tasks and priorities with minimal supervision.
• Excellent organizational, time management, and problem-solving skills.
• Effective verbal and written communication skills.
• Ability to work collaboratively across departments and with diverse stakeholders.
• High level of professionalism, discretion, and adherence to confidentiality standards.
• Culturally competent, empathetic, and capable of building rapport with a diverse client population.

Responsibilities

• Provide day-to-day leadership and oversight of the Intake Department.
• Ensure compliance with policies, procedures, and intake workflows.
• Monitor departmental productivity to meet performance standards.
• Review new admissions to verify accuracy and compliance.
• Ensure intake documentation is completed within required timeframes.
• Monitor intake staff documentation for clinical appropriateness and adherence to standards.
• Develop and update intake policies and procedures with leadership.
• Collaborate with other departments to support coordinated care.

Skills

Professional judgment

Multitasking

Organization

Communication

Cross-functional collaboration

Confidentiality

Cultural competence

Education

QMHP qualification per Illinois Admin Code 132

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Intake Coordinator

Full Time Assignee South Holland, IL, US

3 days ago Requisition ID: 1029

Salary Range: $65,000.00 To $70,000.00 Annually

Pay:$65,000.00 - $70,000.00 per year

PROGRAM: Intake Department

POSITION TITLE: Intake Coordinator

REPORTS TO: CCBHC Program Director

JOB TYPE: Full-Time

The Link & Option Center, Inc. is a Joint Commission–accredited outpatient State Certified Community Behavioral Health Clinic (CCBHC) serving the far Southside community and designated to serve the Southland region with locations in South Holland and Hazel Crest, Illinois. Founded in 1994, The Link & Option Center, Inc., provides comprehensive behavioral health services including assessment, psychiatry, therapy, crisis services, case management, and care coordination.

The Link & Option Center, Inc., is committed to delivering culturally competent, person-centered care that addresses both behavioral health needs and the social determinants impacting overall well-being. Through early identification, prevention, and treatment, The Link & Option Center, Inc., strives to improve the quality of life and strengthen the communities it serves.

POSITION SUMMARY

The Intake Coordinator is responsible for the overall management and oversight of The Link & Option Center, Inc.,'s (TLOC) Intake Department. This role ensures that intake and initial assessment processes are completed accurately, timely, and in full compliance with organizational policies, accreditation standards, and applicable Illinois Administrative Rules. The Intake Coordinator provides clinical and administrative supervision to intake staff, monitors departmental productivity and quality metrics, and supports continuous improvement through training and process development.

ESSENTIAL RESPONSIBILITIES

Intake Department Oversight

• Provide day-to-day leadership and oversight of the Intake Department.
• Ensure compliance with TLOC policies, procedures, and intake workflows.
• Monitor departmental productivity to ensure established performance standards are consistently met.

Documentation & Quality Assurance

• Conduct weekly reviews of new admissions to verify accuracy, completeness, and compliance.
• Ensure intake documentation is completed and submitted within required timeframes.
• Monitor intake staff documentation for clinical appropriateness and adherence to TLOC standards.
• Maintain compliance with intake protocols and continuously evaluate intake flow for efficiency and effectiveness.

Staff Supervision & Training

• Provide supervision to intake staff, including performance feedback, performance evaluations and ongoing guidance.
• Identify documentation or process trends and provide targeted training as indicated by data.
• Support staff development to promote high-quality, compliant intake services.
• Collaborate with the Director of Clinical Operations to develop, review, and update intake policies and procedures.
• Work collaboratively with other departments to support coordinated care and organizational goals.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Must meet criteria for qualification as a Qualified Mental Health Professional (QMHP) under Illinois Administrative Code Rule 132.
• Demonstrated knowledge of The Joint Commission (JACHO) accreditation standards.
• Demonstrated knowledge of Illinois Administrative Rules 132, 140, and 2060.
• Strong professional judgment and ability to make informed, appropriate decisions.
• Proven ability to manage multiple tasks and priorities with minimal supervision.
• Excellent organizational, time management, and problem-solving skills.
• Effective verbal and written communication skills.
• Ability to work collaboratively across departments and with diverse stakeholders.
• High level of professionalism, discretion, and adherence to confidentiality standards.
• Culturally competent, empathetic, and capable of building rapport with a diverse client population.