Intake Coordinator

Seneca Family of Agencies; Salinas (CA); Hybrid; USD 78,283,000 - 85,447,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

403b retirement plan

Paid time off

Paid holidays

Bilingual language proficiency bonus

Job summary

Seneca Family of Agencies is seeking an Intake Coordinator to connect youth and families with the STEP program in Salinas, CA. You will review referrals, screen eligibility, and coordinate intake with families, county partners, and therapists to begin services promptly.

You will also help families connect with other programs if STEP isn’t the right fit, while maintaining accurate intake data and supporting outreach and referral tracking.

Qualifications

• Bachelor’s degree.
• At least 1 year of experience in an office setting.
• Excellent phone and people skills.
• Strong organization and communication skills.
• Detail oriented, organized, and ability to multi-task and prioritize.
• Proficient in MS Office Suite.
• At least 21 years of age.
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirement.

Responsibilities

• Review referrals and screen youth for eligibility for the STEP program
• Provide families, referral partners, and community providers with clear information about STEP services and the intake process
• Coordinate the intake process with youth, families, county partners, and other community providers
• Collaborate with the management team to assign referrals to therapists and initiate services within required timelines
• Connect youth and families with appropriate community programs and resources when STEP is not the right fit
• Maintain accurate intake information and track referrals across Seneca and county databases within required timelines
• Prepare periodic and special intake reports to support program operations and referral tracking
• Collaborate with community partners and participate in outreach events to increase awareness of STEP and generate referrals

Skills

Phone skills

People skills

Organization

Communication skills

Detail oriented

MS Office

Age 21+

Education

Bachelor’s degree

Tools

MS Office

Job description

Are you passionate about helping youth and families find the right support when they need it most?

About The Role

As an Intake Coordinator, you’ll help connect youth and families to the right mental health services through our STEP program in Salinas. You’ll review referrals, screen youth for eligibility, communicate with families and community partners, and coordinate with our team to begin services quickly. When STEP isn’t the right fit, you’ll help families connect with other programs and resources. Your organization, communication, and follow-through will help ensure youth receive timely support during periods when they need it most.

About Step

The STEP (Skills, Transitions, Exploration and Progress) Program is located in Salinas, CA. STEP provides intensive, day treatment short-term stabilization services to youth, ages 12 - 17, for an average of 15 days. Our goal is to reintegrate our youth into schools and the community with lower levels of outpatient mental health treatment. All groups are designed to teach youth the skills necessary to help them learn about their mental health, provide psychoeducation, and help them learn skills to feel better and be safe.

About Seneca

Seneca has been nominated among the Bay Area’s Top Workplaces for several consecutive years. We’re committed to providing traditionally marginalized communities with a network of excellent mental health, community-based, and educational services. We are committed to building a diverse staff and our programs deeply engage in conversations and training on Diversity, Equity, and Inclusion to bring equity and justice to the youth and families we serve.

Responsibilities

• Review referrals and screen youth for eligibility for the STEP program
• Provide families, referral partners, and community providers with clear information about STEP services and the intake process
• Coordinate the intake process with youth, families, county partners, and other community providers
• Collaborate with the management team to assign referrals to therapists and initiate services within required timelines
• Connect youth and families with appropriate community programs and resources when STEP is not the right fit
• Maintain accurate intake information and track referrals across Seneca and county databases within required timelines
• Prepare periodic and special intake reports to support program operations and referral tracking
• Collaborate with community partners and participate in outreach events to increase awareness of STEP and generate referrals

Qualifications

• Bachelor’s degree
• At least 1 year of experience in an office setting
• Excellent phone and people skills
• Strong organization and communication skill
• Detail oriented, organized, and ability to multi-task and prioritize project
• Proficient in MS Office suit
• At least 21 years of age
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirement

Schedule

• Full Time
• Monday - Friday
• 8am - 4pm
• In person services required (Hybrid)

Benefits

• Starting at $27.32 - $29.82 per hour
  • Actual salary dependent on creditable experience above the minimum qualifications
  • Salary increases each year
  • Additional compensation provided upon passing a bilingual language proficiency exam
• Comprehensive employee benefits package:
  • Medical, dental, vision, chiropractic, acupuncture, and fertility coverage
  • Short and long-term disability, family leave, and life insurance
  • Partially paid premiums for dependents
  • 403b retirement plan
  • Employer-Paid Assistance Plan
• 5 weeks of paid time off and 11 paid holidays
• Seneca is a Public Service Loan Forgiveness certified employer
• Abundant promotional opportunities across California and Washington
• Specialized training and development opportunities