Intake Coordinator

Beacon Behavioral Hospital; Opelousas (LA); On-site; USD 45,000 - 60,000; Full time

Job summary

Beacon Behavioral Hospital is looking for an Intake Coordinator in Opelousas, LA. This role is pivotal in managing intake and referral processes, ensuring timely and accurate follow-ups while upholding the organization’s mission and values.

The ideal candidate will have a Master's degree in Social Work, strong knowledge of behavioral health care, and excellent communication skills.

This position supports all patient interactions and requires someone who is detail-oriented and customer-focused.

Qualifications

• Master’s degree in Social Work with LMSW or PLPC required.
• Strong knowledge of behavioral health levels of care and insurance authorization processes.
• Excellent communication, documentation, and customer-service skills.

Responsibilities

• Serve as the primary point of contact for intake and referral inquiries.
• Build and maintain strong relationships with referral sources and patients.
• Schedule face-to-face level-of-care assessments within 24 hours of initial contact.
• Guide patients and caregivers through the admission process including required consents.
• Collect and document patient and physician feedback for quality improvement.

Skills

Knowledge of behavioral health levels of care

Insurance authorization processes

Patient intake workflows

Excellent communication skills

Documentation skills

Customer service skills

Education

Master’s degree in Social Work with LMSW or PLPC

Job description

Intake Coordinator – Mental Health

Location: Baton Rouge, LA

Qualifications

• Master’s degree in Social Work with LMSW or PLPC required.
• Strong knowledge of behavioral health levels of care, insurance authorization processes, and patient intake workflows.
• Excellent communication, documentation, and customer-service skills.

Core Responsibilities

• Support and uphold Beacon Behavioral Health’s Mission, Vision, and Core Values.
• Demonstrate Beacon’s 5 Commandments for Exceptional Customer Service in all patient, family, and referral interactions.

Key Responsibilities

• Serve as the primary point of contact for intake and referral inquiries, ensuring timely, accurate documentation and follow-up.
• Build and maintain strong relationships with referral sources, patients, families, and internal clinical teams.
• Review clinical information gathered during initial inquiries to assist in level-of-care determinations.
• Schedule face-to-face level-of-care assessments within 24 hours of initial contact.
• Communicate Beacon’s services clearly, including program offerings, admission criteria, regulatory requirements, and insurance considerations.
• Facilitate referrals to community-based or alternative levels of care when admission is not clinically appropriate.
• Guide patients and caregivers through the admission process, including obtaining required consents and documentation.
• Obtain insurance pre-certifications and collaborate with billing teams regarding payer requirements.
• Track and maintain referral data, providing weekly reports to leadership.
• Collect and document patient and physician feedback, contributing to quality improvement initiatives.
• Participate in performance improvement activities as directed by leadership.

Additional Information

This job description outlines the primary responsibilities of the Intake Coordinator role. Employees may be asked to perform other related duties as needed to support patient care and operational needs.