Intake Coordinator

International Rescue Committee

New York (NY)

On-site

USD 55,000 - 60,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

10 sick days

20-25 paid time off days

Medical insurance

Dental insurance

Vision insurance

403b retirement savings

Disability & life insurance

Employee Assistance Program

Job summary

A leading humanitarian organization in New York is seeking an Intake Coordinator to assist community members in accessing services. You will oversee eligibility screenings, connect clients with services, and maintain detailed client records. The ideal candidate has at least 2 years of experience in human services, with strong relationship-building skills and fluency in English. This role offers a full-time position with competitive benefits.

Qualifications

Minimum of 2 years’ experience in the human services field.
Experience working with refugee and/or immigrant populations is preferred.
Experience in multi-cultural environments.

Responsibilities

Conduct eligibility screenings for clients.
Connect eligible clients to IRC services.
Maintain knowledge of eligibility criteria for programs.
Detail client interactions and maintain database records.
Collaborate with coworkers and partner organizations.
Recruit and supervise staff and volunteers.

Skills

Strong relationship building

Diplomacy

Networking skills

Problem-solving skills

Attention to detail

Fluent in English

Proficiency in Spanish

Proficiency in Dari

Proficiency in Farsi

Proficiency in Pashto

Education

Bachelor’s degree in social work or related field

Tools

Microsoft Office

Job description

Join to apply for the Intake Coordinator role at International Rescue Committee

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: The Intake Coordinator assists community members seeking to access IRC services by conducting eligibility screenings, sharing up-do-date information about programs, connecting eligible community members with IRC services, and referring them to external service providers.

Major Responsibilities

Responsibilities include, but are not limited to:

Oversee and Conduct eligibility screenings for walk-in clients including parolees, SIVs, and secondary migrant refugees.
Maintain up-to-date knowledge and eligibility criteria for all programs offered by the IRC.
Support client enrollment into programs for which they qualify and refer ineligible clients to community resources such as local departments of social services, shelters, food banks, crisis centers, and others as applicable.
Detail each client interaction in accordance with established requirements. Input client information in database(s) and assist with tracking and reporting as needed.
Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
Recruit, hire, train and supervise all staff, interns, and volunteers supporting intake activities in accordance with IRC’s People Manager Standards.
Make recommendations for continuous improvement in related areas
Other duties as assigned.

Job Requirements

Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience

Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.
Experience working with refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies

Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
Demonstrated success working and communicating effectively in a multi-cultural environment.
Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
Attention to detail and accuracy in work product.
Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired; including Spanish, Dari, Farsi, and/or Pashto.
Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.

Working Environment

Standard office environment.
May require occasional weekend and/or evening work.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Seniority level