Intake Coordinator

State of Tennessee; Nashville (TN); Hybrid; USD 26,139 - 37,229; Part time

Job summary

A government organization in Nashville, TN seeks a Mid-Senior level contractor for a hybrid role focused on legal responsibilities. The position involves determining client eligibility, conducting interviews, and managing case documentation. Candidates must possess a bachelor's or associate degree, with paralegal experience preferred. Strong communication and technical skills using Microsoft Office are essential. This contract role offers 12 months of employment with opportunities for extension.

Qualifications

• Must possess a bachelor's or associate degree.
• Experience in a legal environment is a plus.
• Proven technical skills in Microsoft Word, Excel, Outlook, and PowerPoint.

Responsibilities

• Determine client eligibility for care programs.
• Conduct client interviews and compile case data.
• Manage casework documentation and resolution.
• Provide legal research and draft legal documents.

Skills

Customer service experience

Paralegal studies background

Technical skills in Microsoft Office

Excellent time management

Strong communication skills

Attention to detail

Critical thinking

Education

Bachelor’s or associate degree

Job description

This range is provided by State of Tennessee. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $23.00/hr

Key Responsibilities

• Determine individual and family eligibility for our Client’s care programs.
• Assist in coordinating and communicating schedules to internal/external Clients.
• Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.
• Timely management of casework, including proper documentation and case resolution.
• Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately.
• Work efficiently / effectively in multiple databases to extract information.
• Attend workgroup meetings and participate in discussions.
• Assist leadership team, as necessary.

Requirements and Skills

• Must have a bachelor’s or associate degree.
• A background in Paralegal studies is a plus.
• Work experience in a Legal environment a plus.
• Customer service or call center experience a plus.
• Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).
• Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.
• Excellent verbal and written communications skills.
• Keen attention to detail and adherence to deadlines.
• Strong time management, note-taking, email organization, and distribution skills.
• Critical thinking and problem-solving skills.

Other Important Information

• The position is a hybrid position in downtown Nashville, TN. The contractor will work onsite and remotely based on the team’s schedule.
• The position is contract for 12 months with an opportunity to be extended.

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

• Accounting/Auditing, Administrative, and Other

Industries

Government Administration