Legal Intake Customer Support

Legal Intake Professionals, LLC; Nashville (TN); On-site; USD 25,000 - 28,000; Part time

Job summary

Legal Intake Professionals is a Nashville in-office role handling incoming client calls, following scripts, and completing intake forms with care and empathy. The position requires strong verbal and written communication, professionalism, and the ability to gather accurate information while speaking with diverse clients.

Training will cover scripts and intake processes, with weekend availability required. Compensation starts at $20/hour with perfect attendance; without it, $18/hour.

Qualifications

• Good verbal and written communication including spelling, grammar, and diction.
• Professional phone voice that conveys care and concern.
• Active-listening to gather accurate client details.
• Ability to ask appropriate questions to determine viability of claims.
• Ability to converse with various personalities and collect pertinent details.
• Accurate and fast typing skills.
• PC/Computer skills in a Microsoft Windows environment.
• Flexible schedule, including nights, weekends, and holidays.
• High School Diploma or GED, age 18.

Responsibilities

• Receive incoming client calls and follow detailed scripts.
• Fill out intake forms while talking to clients.
• Handle calls electronically and by live transfer.
• Set the tone and pace of calls with professionalism and empathy.

Skills

Verbal communication

Written communication

Phone etiquette

Active listening

Questioning skills

Personality adaptability

Typing speed

Windows PC skills

Flexible schedule

High School Diploma or GED

Education

High School Diploma or GED

Job description

Immediately hiring Part Time Legal Intake Customer Support in our Nashville location!

At Legal Intake Professionals, our customer support agents are dedicated professionals who excel at customer service and enjoy helping others. In this crucial role, you are on the front lines, responding to a high volume of phone inquiries and addressing each with care, detail, and more importantly-empathy! Can you provide superior customer service and a positive experience to callers and clients in a fast-paced environment? If so, this job is for you!

Customer service experience is a plus but not required.

This is an in-office position.

Your job will be receiving incoming client calls, follow detailed scripts, fill out intake forms while talking to clients, and receive calls electronically and by live transfer. You will need to set the tone and pace of your calls while maintaining a professional attitude and showing empathy and patience with potential clients.

To be successful in this role, you must have:

• Good verbal and written communication skills, specifically: spelling, grammar, and diction


• A professional phone voice that shows customer care and concern


• Active-listening skills to ensure client information is gathered correctly and fully


• The ability to ask appropriate questions


• The ability to converse with various personalities and to collect pertinent details to determine viability of their claims


• Accurate and fast typing skills


• PC/Computer skills in a Microsoft Windows environment


• A flexible schedule, including nights, weekends, and holidays


• A High School Diploma or GED, and must be 18 years of age

Compensation: $20 / Hour with perfect attendance.

Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $18 / Hour.

Shifts Offered:

• Part Time
  
  
  
  
  • Various schedules ranging from 7am-11pm CST with an assortment of days off.
  
  


• You must be available to work a Saturday OR Sunday each week.


• You must be very punctual with great attendance.

Training will last approximately three weeks, Mon-Fri from 7am-11am or 4pm-8pm. Once you have successfully completed training, you will move to your new set schedule.

Legal Intake Professionals is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.