Care Coordinator

Helping Hands Family; King of Prussia (PA); Hybrid; USD 2,755,000 - 3,306,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k match

Paid family leave

Job summary

Helping Hands Family is seeking a Care Coordinator in King of Prussia, PA, to guide families through the intake process and coordinate initial steps to begin ABA services. This hybrid role requires 1+ year of healthcare customer service experience and a passion for helping children with autism and other disabilities.

The position involves educating prospective clients, collecting necessary documents, verifying insurance, and maintaining data accuracy across EMR systems.

Qualifications

• 1+ year of healthcare customer service experience.
• Experience working with children diagnosed with Autism or other disabilities is a plus.
• Bachelor’s Degree preferred.
• Strong attention to detail and communication skills.

Responsibilities

• Educate prospective clients on the services offered by Helping Hands Family.
• Communicate with clients during the admissions process regarding status, timelines, and additional information needed.
• Assist families in obtaining necessary paperwork for the intake process, including communication with diagnosing physicians.
• Gather and verify insurance information to determine covered services.
• Manage insurance case management, including obtaining authorizations and maintaining relationships with care coordinators.
• Maintain data integrity in practice management and electronic medical records systems, including data entry and auditing.
• Manage intake for potential new clients, medical records, data entry, and processing for new markets until a Program Support Specialist is onboarded.

Skills

Healthcare customer service

Autism experience

Attention to detail

Communication skills

Bachelor’s degree (preferred)

Education

Bachelor’s Degree (preferred)

Job description

640 Freedom Business Center Drive, King of Prussia, PA 19406

Make a meaningful impact in the Autism Community!As a Care Coordinator at Helping Hands Family, you will guide families through the intake process, ensure all necessary documentation is completed, and coordinate initial steps to begin ABA services.

Are you ready to help families navigate their journey?This entry-level position is perfect for someone with a compassionate, customer-focused attitude and a drive to make a direct impact.

This is a hybrid role: teammates will work at our Support Center in King of Prussia 2 days per week, one week per month (assigned by manager) and work from home/remote on other days.

Key Responsibilities:

• Educate prospective clients on the services offered by Helping Hands Family.
• Communicate with clients during the admissions process regarding status, timelines, and additional information needed.
• Assist families in obtaining necessary paperwork for the intake process, including communication with diagnosing physicians.
• Gather and verify insurance information to determine covered services.
• Manage insurance case management, including obtaining authorizations and maintaining relationships with care coordinators.
• Maintain data integrity in practice management and electronic medical records systems, including data entry and auditing.
• Manage intake for potential new clients, medical records, data entry, and processing for new markets until a Program Support Specialist is onboarded.

What You Bring:

• 1+ year(s) of healthcare customer service experience
• Experience working with children diagnosed with Autism or other disabilities, a plus
• Bachelor’s Degree (preferred)
• Passion for helping families access support for their children
• Strong attention to detail and communication skills

Why You'll Love Working with Us:

• Benefits Package:Includes medical, dental, and vision coverage, 401k match, and paid family leave.

Career Ladder:

Opportunities for growth

Compensation:

$20.00-$24.00

Helping Hands Family Base Salary Range

$20 - $24 USD

Helping Hands Family (HHF) is Great Place to Work Certified in 2021, 2022, 2023, 2024, and 2025 . We are a top-rated ABA provider dedicated to a supportive and inclusive culture. We offer rewarding work experiences, including making a lasting impact on children’s lives.

All offers of employment are contingent upon the successful completion of a comprehensive background check. This includes Social Security and identity verification, reference checks, criminal history check, fingerprint screening, and any other relevant checks to ensure the safety and well-being of the children we serve. All new hires must complete E-Verify as required by USCIS. HHF does not provide immigration sponsorship for any roles at this time.

Helping Hands Family is dedicated to a supportive, inclusive culture. From growing our team to the client treatment plans, we have committed to celebrating differences and helping everyone reach their highest potential. HHF is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.