Intake Coordinator

JAMHI Health & Wellness; Juneau (AK); On-site; USD 52,000 - 70,000; Full time

Job summary

JAMHI Health & Wellness, Inc. is seeking a mission-driven Intake Coordinator to help clients access timely, coordinated services across JAMHI programs.

You will identify client needs, route to service lines, maintain engagement, and triage behavioral health crises to reduce barriers to care. You will collaborate with clinical and administrative staff to complete intake and documentation accurately, communicate requirements clearly, and ensure referrals move smoothly through the intake process.

Qualifications

• Minimum qualifications include High School Diploma or GED and a valid Alaska driver’s license.
• Three years of social service, behavioral health, or complex care navigation experience using an EHR.
• Preferred qualifications include bilingual or multilingual ability.

Responsibilities

• Assist clients to access services by identifying needs and routing to appropriate service lines.
• Maintain client engagement through the intake process and triage behavioral health crises when needed.
• Coordinate next steps with clients and providers to ensure referrals move smoothly through the intake process and maintain accurate records.

Skills

EHR experience

Bilingual ability

Customer service

Education

High School Diploma or GED

Valid Driver's License

Job description

Are you looking for a career that makes a difference?

JAMHI Health & Wellness, Inc. is seeking a mission-driven and dedicated Intake Coordinator who can help our organization thrive as we help people live their own best lives. We’re looking for someone who is a collaborative worker with a passion for helping others, strong organizational skills, and a dedication to providing excellent, client-centered service.

Join us as an Intake Coordinator and play a key role in helping clients access timely, coordinated services across JAMHI programs. The Intake Coordinator is responsible for helping clients access services by identifying client needs, routing them to the proper service line, maintaining client engagement throughout the intake process, and triaging clients experiencing a behavioral health crisis. This role is essential in reducing barriers to care and creating a welcoming, responsive experience for clients as they begin services with JAMHI.

You will collaborate closely with clinical and administrative staff to ensure intake and documentation requirements are completed accurately and efficiently without interrupting or delaying care. You will communicate program requirements clearly, coordinate next steps with clients and providers, and help ensure referrals move smoothly through the intake process. You will also maintain accurate records, support timely follow-up, and help identify and address barriers that may prevent clients from successfully engaging in services.

Minimum Qualifications :

• High School Diploma or GED
• Valid Driver's License

AND

• Three years of social service, behavioral health, or complex care navigation experience using an EHR

Preferred Qualifications:

• Bilingual or multilingual ability

Pay rates offered are determined based on a standardized scale that considers relevant experience and education.

All JAMHI positions require the ability to pass a criminal background check in accordance with the current state regulation requirements and a valid Alaska driver’s license and be able to clear the JAMHI auto insurance screening through the independent insurance carrier if driving.

JAMHI believes that diversity of thought, lived experience, culture, identity, and perspective strengthens our workplace and drives better outcomes. We welcome individuals who bring different ways of thinking and a wide range of personal and professional backgrounds.

We provide equal employment opportunities to all employees and applicants. We do not discriminate on the basis of race, color, national origin, ancestry, ethnic origin, religion, creed, sex, pregnancy, childbirth, related medical conditions, physical or mental disability, age, marital status, changes in marital status, parenthood or status as a parent, sexual orientation, gender identity, gender expression, genetic information, family medical history, veteran or military status, citizenship or immigration status where applicable, or any other characteristic protected by federal, state, or local law.