Intake Coordinator

Salvation Army; Johnson City (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

The Salvation Army is seeking an Intake Coordinator for White Flag to lead overnight intake at our Johnson City shelter sites. You will conduct intakes, bag checks, and ensure a safe, structured environment in line with the program rules and confidentiality.

This role requires teamwork with shelter staff and volunteers to maintain order and guest well-being.

Qualifications

• High school diploma or GED.
• 1 year experience in security or social service preferred.
• Equivalent training/experience accepted to meet requirements.

Responsibilities

• Conducts intakes and bag checks for overnight White Flag participants.
• Storage of medicines and prohibited weapons.
• Communicates with community partner agencies regarding intake status.

Skills

Customer service

Crisis communication

Intake procedures

Education

High school diploma or GED

Job description

Schedule/Hours: Seasonal- will end 03/15/2026/PTThis position is responsible for:The Intake Coordinator for White Flag plays a critical role in preparing and leading intake of overnight White Flag participants at The Salvation Army shelter sites. The coordinator is the key hospitality representative who will uphold and enforce the rules – thereby ensuring a safe, structured, predictable environment for guests and staff. The Intake Coordinator will be supported by the shelter manager and other staff in this role. The Intake Coordinator conducts intakes, bag checks, storage of medicines and prohibited weapons, communicates with community partner agencies regarding intake status, ensures the successful set-up of overflow facilities as needed, communicates and cooperates well with volunteers and staff. The Intake Coordinator conducts morning discharge, oversees the successful cleaning of White Flag space into conversion back to cafeteria space, and returns guest items. The Intake Coordinator is responsible for ensuring that White Flag records and incident reports are conducted thoroughly, accurately, and in accordance with standards of compliance and confidentiality.A structured schedule with flexibility includes the possibility of morning shifts, 6 am – 8:30 am, and evening shifts 5:30 pm – 9 pm and 5:30 pm – 12 am, based on weather conditions and shelter needs.Key Responsibilities:Conducts intakes, bag checks, storage of medicines and prohibited weapons, communicates with community partner agencies regarding intake status, ensures the successful set-up of overflow facilities as needed, communicates and cooperates well with volunteers and staff.Records any unique situations occurring on assigned shifts. Completes incident reports as needed. Calls for advice and assistance to the overnight on-call staff person, if the staff on-site would benefit from support.Answers the phone professionally, providing information from the SA script and refraining from engaging in conversation, speculation and opinion-sharing.Physical Requirements and Working Conditions:Physical Requirements:Ability to meet attendance requirements.Ability to read, write, and communicate the English language.Ability to respond to emergencies quickly and calmly while maintaining control and initiating proper corrective action.Ability to perform combinations of sitting, standing, and walking on a frequent change basis. Distance of travel is usually within the same building.Limited physical effort is required for walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.Working Conditions:Work is performed in a housing shelter where physical discomforts may be associated with temperature variations, odors, violence, noise, disease, and/or dust under mildly unsafe and uncomfortable conditions.High school diploma or G.E.D.ANDOne year experience performing security or social service work preferred,ORAny equivalent combination of training and experience which provides the required knowledge, skills, and abilities.Licenses and Certifications:Valid Driver’s License RequiredEqual Opportunity Employer: Veterans | Disabled