Admissions Coordinator

Banyan Treatment Center; Pompano Beach (FL); Presencial; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, vision, and dental insurance

401(k) with employer match

Paid time off and holidays

Descripción de la vacante

Banyan Treatment Centers is seeking an Admissions Coordinator to be the first contact for individuals seeking treatment in Pompano Beach, FL. You will guide patients and families through the admissions process with empathy, accuracy, and urgency while coordinating with clinical teams.

This full-time night-shift role requires strong communication, multitasking, and confidentiality under HIPAA. You’ll verify insurance, collect documentation, and ensure a smooth transition into care across our

Formación

• High school diploma or equivalent required.
• Healthcare, admissions, or behavioral health experience preferred.
• Strong written and verbal communication and attention to detail.
• Ability to multitask in a fast-paced environment.
• Maintain confidentiality per HIPAA and regulatory guidelines.

Responsabilidades

• Answer inbound calls, chats, and emails from potential patients seeking treatment.
• Explain Banyan programs and admissions steps clearly and compassionately.
• Screen patients for appropriate levels of care and document information.
• Verify insurance benefits and document data across systems.
• Coordinate with admissions and clinical teams for smooth intake.
• Maintain HIPAA-compliant records and protect confidentiality.

Conocimientos

Effective communication

Multitasking

Detail-oriented

Calm under pressure

HIPAA compliance

Educación

High school diploma/GED or higher

Herramientas

Salesforce

CTM

Microsoft Outlook

Microsoft Teams

Descripción del empleo

Description

Admissions Coordinator | Pompano Beach, FL | Full-Time | Night Shift (12 AM - 8 AM)

Banyan Treatment Centers is seeking a hard-working and driven Admissions Coordinator to join our team. As the first point of contact for individuals seeking life-changing treatment, you will play a critical role in guiding patients and families through the admissions process with professionalism, empathy, and expertise while keeping the pace, accuracy, and urgency that admissions demands.

This is a high-energy role for someone who thrives under pressure, stays focused in a high-volume environment, and takes pride in getting the details right. If you're hungry to grow, adaptable by nature, and motivated to help as many people as possible we want to hear from you.

Banyan Treatment Centers is a leading national provider of intensive treatment for individuals facing substance use and mental health disorders. Backed by TPG , one of the nation's largest private equity investors, Banyan has physical locations across 8 states and a growing telehealth program - rapidly expanding access to high-quality, compassionate care nationwide.

Why Join Our Team?

• You're the first voice they hear as the first point of contact for individuals and families seeking treatment, your role is both visible and deeply meaningful. The care you bring to that first conversation matters.
• Mission-driven work at a Joint Commission-accredited, nationally recognized organization backed by TPG's Rise Fund - with the stability and reach of a national provider.
• A real career path, not just a job. Team members who show up consistently, meet their goals, and adapt to a fast-changing environment earn genuine opportunities to advance into senior admissions roles, team leadership, and beyond.
• A team that has your back. You won't just hit numbers in isolation - leadership stays close and celebrates wins.
• Cross-functional collaboration with Admissions, Clinical, and facility teams in a fast-paced, team-oriented environment where your reliability and follow-through directly enable patient access to care.
• Comprehensive benefits (full-time eligible) including medical, vision, and dental insurance; life insurance; short- and long-term disability; 401(k) with employer match; paid time off and holidays; and wellness,assistance, and referral programs.

Key Responsibilities

• Respond to inbound calls, chat inquiries, and emails from individuals seeking treatment.
• Provide clear, supportive guidance regarding Banyan’s programs and the admissions process.
• Maintain compassionate and professional communication when assisting individuals and families in urgent or emotional situations.

Clinical Pre-Screening & Intake Support

• Conduct initial clinical pre-screening to help determine appropriate levels of care.
• Gather accurate patient information and ensure all required details are documented.
• Collaborate with admissions and clinical teams to support appropriate placement and a smooth intake experience.

Insurance Verification & Documentation

• Verify insurance benefits and review private pay options when needed.
• Complete accurate data entry across multiple systems and platforms.
• Maintain organized records and ensure required documentation is collected to support timely admissions.
• Work collaboratively with internal departments to ensure seamless coordination and patient transitions into care.
• Support a patient-first experience through attention to detail, follow-through, and clear communication.
• Uphold confidentiality and adhere to HIPAA standards in all interactions and documentation.

Qualifications

Required

• High school diploma/GED or higher.
• Previousexperience in healthcare, customer service, admissions, or behavioral health.
• Strong written and verbal communication skills witha high levelof professionalism and attention to detail.
• Ability to multitask and stayaccuratein a fast-paced, high-volume environment.
• Ability to remain calm andsolutions-focusedwhen supporting individuals and families in high-stress situations.
• Ability tomaintainconfidentiality and follow all HIPAA and regulatory guidelines.

Preferred

• Experience with Salesforce, CTM, Microsoft Outlook, and Microsoft Teams.
• Familiarity with verification of benefits (VOB) and insurance processes.
• Familiarity with Kipu EMR or similar electronic medical record systems.
• Familiarity with substance use treatment, recovery-based programming, or 12-step principles. Lived experience with recovery is valued.

Banyan Treatment Centers is an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.