Intake Coordinator

externallincarecareers; Grain Valley (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

externallincarecareers in Grain Valley, MO is seeking an Intake Coordinator to streamline the transition from acute care to home infusion for our patients. You will liaise with referral sources, collect necessary clinical and insurance information, and determine admission eligibility based on policy criteria.

You will verify insurance benefits, obtain authorizations, coordinate discharge planning, and support billing with documentation.

Qualifications

• High school diploma or equivalent required.
• 2-5 years in medical terminology, insurance verification, or medical services.
• 1-2 years home infusion experience preferred.
• Experience with ICD-9 coding preferred.
• College degree desirable.
• 2-3 years experience with home care, discharge planning, or insurance billing a plus.
• Maintain a current insurable driver's license.

Responsibilities

• Receive and process intake information for potential home infusion patients.
• Procure patient information to determine admission based on data and policies.
• Identify payers and pricing agreements.
• Verify health insurance coverage.
• Obtain authorizations and pre-certifications.
• Enter intake data into CPR+ and update records.
• Coordinate discharge planning with referral sources.
• Establish nursing agency relationships for services.
• Explain financial responsibilities to patients.
• Handle billing paperwork and collections.
• Resolve patient/payee issues promptly.

Skills

Medical terminology

Insurance verification

Home infusion knowledge

Billing and collections

Discharge planning

Education

High school diploma or equivalent

2-5 years in medical terminology or insurance verification

1-2 years home infusion experience

ICD-9 coding experience

College degree desirable

2-3 years home care, discharge planning, or insurance billing a plus

Valid driver's license

Tools

CPR+

Billing software

Job description

The Intake Coordinator acts as a liaison between the referral source and the Pharmacy to ensure a seamless transition from the acute care setting to home care for our patients.

• Establishes and maintains relationships with referral sources by receiving and processing intake information for potential patients who require home infusion therapy
• Facilitates intake process by procuring all patient information necessary to determine home infusion admission based on supportive clinical data, prescribed therapy, assignment of home infusion benefits, and following all patient acceptance criteria policies and procedures
• Identifies participating payers and contractual pricing agreements
• Verifies health insurance coverage using verification forms
• Inquires about case management, with authorization number and pre-certification
• Obtains/maintains authorization numbers
• Performs case management updates for changes in therapy and patient status
• Once verification is complete and admission criteria is reviewed/approved by clinical staff, contacts referral source to notify of acceptance or denial of referral
• When needed, coordinates the discharge plan with the referral source/discharge planner, nursing agency when applicable, pharmacy, and patient/caregiver
• Establishes relationships with licensed and certified nursing agencies to provide clinical nursing services to pharmacy patients
• Notifies patient or approved patient advocate and explains their financial responsibilities
• Completes all applicable sections of Intake and Confirmation forms, and enters into CPR+
• Negotiates pricing with case management under the direct supervision of Center Manager
• Assists with the creation and maintenance of Medicare CMNs
• Obtains and tracks authorizations
• Completes monthly re-verification of Medicaid recipients
• Documents credit and cash co-payments made at location level
• Obtains clinical documentation necessary for billing
• Responsible for the intake of personal referrals
• Data-entry and updating patients' demographic information
• Insurance benefit verification and coordination with nursing and pharmacy staff
• Prepares and manages paperwork and documentation for billing and collections
• Resolves patient/payee issues in a timely manner

#CC

EDUCATION/EXPERIENCE

• high school diploma or equivalent
• 2-5 years of medical terminology, insurance verification, and/or medical services experience required
• 1-2 years of experience with home infusion preferred
• Experience with ICD-9 coding preferred
• College degree is desirable
• 2-3 years experience with home care, discharge planning, or insurance billing a plus
• Maintain a current insurable driver's license