Intake Coordinator

Sage Infusion; Florida; On-site; USD 24,000 - 34,000; Full time

Job summary

Sage Infusion in Maitland, Florida is seeking a process-oriented Intake Coordinator to join a fast-paced healthcare startup. This is an onsite, full-time role paying $21.00 per hour and 40 hours per week.

You will manage timely scheduling of new and existing patient referrals, enter demographics and insurance details, gather missing information, and coordinate with management and clinical staff.

Qualifications

• Associates degree preferred; 2+ years in healthcare preferred.
• Knowledge of insurance verification, benefits, and prior authorization for procedures.
• Strong verbal and written communication skills; ability to prioritize and meet deadlines.
• Basic computer proficiency and Microsoft Office applications.
• Bilingual Spanish preferred.

Responsibilities

• Enter new patient demographics, insurance information, and paperwork into the patient’s medical record in a timely manner.
• Confirm receipt of orders with referral sources and follow up for missing documentation for prior authorizations.
• Contact patients to confirm receipt of orders and gather missing demographics.
• Notify Intake Director of obstacles obtaining necessary documentation.
• Assist with scheduling infusion appointments and collecting copays; promote patient satisfaction.
• Coordinate new referral checklists and communication with the Finance team for copay assistance.
• Provide warm, clear communication and team-based support to internal and external stakeholders.

Skills

Insurance verification

Patient scheduling

Communication

Team collaboration

Education

Associates degree

Tools

Microsoft Office

Job description

Sage Infusion is looking for a process-oriented Intake Coordinators to join a fast paced healthcare startup. This position will be hourly in Maitland, Florida. There is an opportunity is a full-time onsite work with demonstrated skills and company growth.

As the face of the infusion center, you will have the primary responsibility for managing the timely scheduling of new and existing patient referrals. The Intake Coordinator is an integral member of a multi-disciplinary team and works closely with management and clinical staff.

Major Responsibilities

• Receives Initial Order from referring provider and enters new patient demographics, insurance information, and scans in necessary paperwork into the patient’s medical record in a timely manner
• Communicates confirmation of receipt of the Order to the referral source and follows up with them for any missing documentation needed for prior authorizations and clinical guidelines.
• Contacts patients to advise them we received their order and gathers any missing demographic information.
• Notifies Intake Director of obstacles obtaining necessary documentation from referring provider offices.
• Gives high priority to patient satisfaction, helps schedule their infusion appointment, welcomes them when they arrive and anticipates their needs. Collect copays and necessary paperwork from the patients.
• Responsible for initiating and tracking new referral checklist for completion
• Communicates with the Finance team to enroll patients in the Co-pay assistance program as well as pricing sheets for patients out of pocket costs.
• Demonstrates ability to communicate effectively and express ideas clearly in a warm and helpful manner
• Takes initiative to present ideas and suggestions to management; follows appropriate organizational lines in resolving questions, concerns, and ideas
• Promotes Sage Infusion services by providing quality, comprehensive services to all patients through a team-based approach
• Responds promptly and courteously to all patient inquiries or problems
• Provides excellent internal and external customer service by ensuring work meets quality standards; sets high goals or standards of performance for self; takes pride in his/her work and completes work on schedule
• Demonstrates reliability and follow-through on all assigned tasks to ensure work meets quality standards.
• Demonstrates the ability to work in a team-based environment
• Manage and order inventory for the office such as office supplies and medical supplies
• Performs other duties as assigned

• Pay Frequency: Bi weekly or Twice monthly
• Pay: $21.00 per hour
• Typical work schedule: 8am-4pm but can vary depending on patient schedule.
• 40 Hours per week
• Open to applicants who do not have a college diploma

This Job Is: A job for which all ages, including older job seekers, are encouraged to apply

Requirements

• Preferred: Associates degree
• Minimum of 2 years of experience in healthcare
• Knowledge of insurance verification, benefits, and prior authorization for the procedure
• Strong verbal and written communication skills
• Ability to prioritize and meet deadlines
• Basic computer proficiency and knowledge of Microsoft Office applications
• Bilingual Spanish preferred

Background Screening Requirement:

This position requires background screening through the Care Provider Background Screening Clearinghouse. For more information, visit: https://info.flclearinghouse.com