Donation Processing Associate

KrocQuincy; Ames (IA); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Voluntary Life Insurance

Pension & 403(b)

12 Sick Days

10 Vacation Days

8 Paid Holidays

Employee Discount

Job summary

The Salvation Army Thrift Store in Ames, IA offers a part-time Donation Attendant role. Pay is $13.00 per hour with a 25-hour schedule, including Saturdays. Benefits include life insurance options, a 403(b)/pension plan, sick leave, vacation, paid holidays, and employee discount.

On-the-job training and a mission-driven work environment are provided. As the first point of contact for donors, you will greet visitors, process donations, sort items, assist with pickups for heavy items, and keep the

Qualifications

• High school diploma or currently pursuing
• Strong English communication skills
• Basic computer skills
• Ability to pass background check

Responsibilities

• Greet donors and provide assistance
• Process and track donations accurately
• Maintain a clean and organized donation area
• Sort, load and unload Salvation Army trucks per policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and equipment
• Report complaints, damage, or injuries in the donation area
• Guide donors on acceptable materials and information about pickup services for heavy items

Skills

Customer service

English communication

Basic math

Physical stamina

Teamwork

Computer skills

Education

High School Diploma

Pursuing degree

Job description

Location: Ames, IA
Pay: $13.00 per hour
Job Type: Part-time
Schedule:25 hours, Monday - Saturday, Flexible Scheduling required must be available for Saturdays
Benefits: Voluntary Life Insurance, Pension & 403(b), 12 Sick Days, 10 Vacation Days, 8 Paid Holidays, Employee Discount

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. As a Donation Attendant you'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission-driven work to support The Salvation Army's community programs.

What You’ll Do

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Training Provided

• Paid training donation process, production standards, and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!

Additional Information

What You Need

Required

• High School Diploma or currently pursuing
• Strong English communication skills for donor and team interactions
• Basic computer skills and ability to learn new systems
• Basic math skills
• Ability to pass pre-employment background check
• Must be available for a flexible schedule including weekends, holidays and evenings

Physical Requirements

• Ability to regularly lift and move up to 50 pounds
• Occasionally lift and move up to 100 pounds
• Stand for extended periods
• Walk, reach, climb, balance, stoop, kneel, and crouch as needed
• Work in various weather conditions (outdoor exposure)

What Success Looks Like

• Clean and organized donation area
• Strong team collaboration
• Reliable attendance and punctuality
• Accurate donation tracking and receipting

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.