Intake Coordinator

Pyramid Healthcare; Concord (MA); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Life Insurance

Paid Time Off

401(k) with Company Match

Tuition Reimbursement

Employee Recognition Programs

Referral Bonus opportunities

And More!

Job summary

Pyramid Healthcare in Concord, MA is hiring two Intake Coordinators to manage admissions and discharges for adults seeking SUD treatment.

You will collect IDs and insurance information, complete level-of-care assessments, and coordinate with insurance providers and the treatment team to facilitate a smooth entry into care.

This full-time position emphasizes accuracy, confidentiality, and collaboration within a multidisciplinary team, supporting clients from intake to discharge.

Qualifications

• High school diploma or equivalent required.
• Previous experience in behavioral health or substance use treatment preferred.

Responsibilities

• Coordinate admission and discharge processes, including required paperwork and documentation.
• Collect and verify information such as photo ID and insurance documentation.
• Complete level-of-care assessments and required PCPC or ASAM documentation.
• Manage insurance-related processes, including precertifications and utilization review documentation.
• Assist clients with Medical Assistance applications and required documentation.
• Conduct phone and in-person pre-screens and schedule assessments and referrals.
• Communicate with outside providers and stakeholders, including probation/parole officers and employers, with appropriate client consent.
• Support discharge planning, including coordinating outpatient appointments.
• Maintain accurate client records and ensure required documentation is completed.
• Follow confidentiality, licensing, and accreditation standards.
• Complete required training and other duties as assigned.

Skills

Communication

Organization

Attention to detail

Multitasking

Compassionate care

Team collaboration

Education

High school diploma or equivalent

Job description

Intake Coordinator – SUD Treatment

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Location: Concord, MA

Schedule: Full-Time, 40 hours per week

Pay: $22 per hour

Open Positions: 2

Schedule Options

• Sunday–Thursday, 12:00 PM–8:00 PM or 1:00 PM–9:00 PM
• Tuesday–Saturday, 12:00 PM–8:00 PM or 1:00 PM–9:00 PM

Make an Impact From Day One

Pyramid Healthcare is a trusted leader in behavioral healthcare, providing compassionate, evidence-based treatment for individuals with substance use and co-occurring disorders.

Our Concord, MA facility provides SUD treatment for adults, and we are currently hiring two Intake Coordinators to join our team. This is a great opportunity to be part of the admission process and help clients take the first step toward recovery.

Position Summary

The Intake Coordinator plays an important role in creating a smooth and supportive experience for clients entering and completing treatment. This position coordinates admissions and discharges, completes required documentation and assessments, and works closely with clients, families, insurance providers, and members of the treatment team.

What You’ll Do

• Coordinate admission and discharge processes, including required paperwork and documentation
• Collect and verify information such as photo ID and insurance documentation
• Complete level-of-care assessments and required PCPC or ASAM documentation
• Manage insurance-related processes, including precertifications and utilization review documentation
• Assist clients with Medical Assistance applications and required documentation
• Conduct phone and in-person pre-screens and schedule assessments and referrals
• Communicate with outside providers and stakeholders, including probation/parole officers and employers, with appropriate client consent
• Support discharge planning, including coordinating outpatient appointments
• Maintain accurate client records and ensure required documentation is completed
• Follow confidentiality, licensing, and accreditation standards
• Complete required training and other duties as assigned

What You Bring

Education

• High school diploma or equivalent required

Experience

• Previous experience in behavioral health or substance use treatment preferred

Skills

• Strong communication and organizational skills
• Excellent attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Compassionate and professional approach when working with clients
• Ability to work collaboratively with a multidisciplinary team

Why Join Pyramid Healthcare?

This is an opportunity to play a meaningful role in helping individuals access treatment and begin their recovery journey. If you're organized, compassionate, and enjoy working in a fast-paced environment, we'd love to have you join our team.

We are currently hiring for two full-time Intake Coordinator positions.

Pyramid CORE Values

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards For Full-Time Positions

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.