Client Navigator

Pyramid Healthcare; Newport News (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Tuition Reimbursement

Paid Time Off

Employee Recognition Programs

Referral Bonus opportunities

Job summary

Pyramid Healthcare is seeking a Client Navigator to join our onsite team in Newport News, VA. You will facilitate clinical services, adhere to facility standards, and support clients in transitioning through their continuum of care within our behavioral health programs.

The role emphasizes collaboration with treatment teams, accurate documentation, and coordination with referral sources and outpatient providers to ensure seamless care for clients and families.

Qualifications

• Strong communication and interpersonal skills.
• Knowledge of federal and state standards and compliance regulations.
• Ability to document and coordinate care details with treatment teams.

Responsibilities

• Evaluate client needs with the treatment team to develop progress toward goals.
• Facilitate individual sessions and coordinate clinical services.
• Oversee client services including group sessions and coordination with referrals/outpatient providers.
• Maintain clinical records with accurate documentation in the ECR system.
• Support utilization review and UR processes as required by policy.
• Participate in aftercare planning and outcome data activities.
• Provide case management and transportation coordination for clients.

Skills

Communication skills

Clinical judgment

Crisis management

Documentation

Education

Bachelor’s degree in human services or related field

High school diploma with 1-2 years experience

Job description

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Client Navigator

Compensation:

Up to $25 per hour, based on experience, education, and other qualifications

Employment Status:

Full Time

Summary

Join us in making a difference! As a Client Navigator, you will play a vital role in facilitating clinical services for our program, adhering to facility standards and embracing the clinical philosophy of our organization. You will support clients within Pyramid Healthcare, ensuring they experience a seamless transition in their continuum of care.

Essential Duties And Responsibilities

• Evaluate the behavioral, emotional, cognitive, spiritual, and social needs of clients and their families. Collaborate with the treatment team regularly to develop and monitor progress towards treatment goals, all while adhering to clinical policy and accreditation guidelines.
• Facilitate individual sessions to create tailored treatment plans.
• Oversee all clinical services for clients, including individual and family sessions, therapeutic groups, and coordination with referral sources and outpatient providers as needed.
• Maintain clinical records for clients with precise documentation of clinical services and client engagement in ECR, following program policy.
• Provide timely documentation and support for utilization review, actively participating in the UR process as per program policy.
• Engage in aftercare plan development and contribute to the outcome data process.
• Deliver case management services for clients and families, coordinating transportation needs, providing individual and family case management sessions, assisting in aftercare plan development, and addressing external provider needs. Conduct Level of Care Assessments as required.
• Complete all mandatory trainings as designated by the company and accreditation/licensing entities.
• Take on other duties as assigned.

Supervisory Responsibilities

None

Required Qualifications

Education, Licensure, & Experience

• Preferred Bachelor’s Degree in human services or a related field, along with 1-2 years of experience in the substance abuse and mental health field.
• A high school diploma or equivalent will be considered with 1-2 years of experience in similar work.

Job Knowledge, Skills, And Abilities

• Outstanding oral and written communication and interpersonal skills.
• Strong clinical judgment and excellent clinical skills.
• Ability to problem-solve by gathering and analyzing information.
• Capability to handle crises and potential risk situations with appropriate reactions.
• A solid understanding of federal and state standards, as well as compliance regulations.

Physical Demands

While performing the duties of this job, employees frequently need to talk or hear. They regularly sit, stand, use their hands to finger, handle, or feel, and reach with hands and arms. Walking, stooping, twisting, kneeling, or crouching is seldom required, and employees may occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

This position is onsite, where the noise level at facilities and offices is typically moderately quiet and indoors.

Pyramid CORE Values

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards For Full-Time Positions

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.