Intake Coordinator

Always Compassionate Health; City of White Plains (NY); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Dental/Vision

Aflac

Paid time off

Job summary

Always Compassionate Home Care in New York is seeking an Intake Coordinator to guide prospective patients through the intake process and enroll them in our services.

You will work with referral sources, account managers, the clinical team, and provider relations to ensure accurate information and timely enrollment, coordinating care and documenting changes as needed.

Qualifications

• Bachelor’s degree required.
• 3–5 years of experience in a Home Care setting.
• Strong communication and interpersonal skills.
• Attention to detail with problem solving skills.

Responsibilities

• Educate a prospective patient through the intake process leading to enrollment.
• Collaborate with referral sources, account managers, clinical team, and provider relations to ensure enrollment tasks are completed.
• Ensure accurate patient information is recorded and enrollment progresses smoothly.
• Report status changes to supervisors and manage changes in client status or service requirements.
• Work efficiently in a fast-paced environment and multi-task.
• Proficient with smartphones, tablets, laptops, and other devices.

Skills

Organizational skills

Time management

Home care experience

Communication

Interpersonal skills

Attention to detail

Customer service

Education

Bachelor’s degree

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Pay: $62,000.00 - $72,000.00 per year

Job description:

Always Compassionate Home Care provides the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patient’s quality of life. By bringing together several of the top home health agencies in the state, we have become one of New York’s leading providers with strategically placed offices that serve thousands of clients every day.

The Intake Coordinator will directly educate a prospective patient through the intake process leading to enrollment with Always Compassionate Home Care.

This person will work closely with referral sources, account managers, clinical team, and provider relations to ensure all tasks are efficiently completed associated with the enrollment process. The coordinator's direct job function would allow for a patient to receive the proper care they need and confirm all information about said patient has been recorded correctly.

Qualifications:

• Working knowledge of NYS DOH Health Care operations.
• Excellent organizational and time-management skills
• At least 3-5 years of experience in a Home Care setting
• Strong communication and interpersonal skills
• Attention to detail with problem solving skills
• Strong customer service background

Requirements:

• Obtains initial authorization for care from respected parties- Pharmacies or insurance companies
• Refers to scheduling department need for coverage
• Answers phones from referral sources for intakes
• Reports back to referral source status of start of careDocuments and reports to Supervisor when there is a change in client status, change in service requirement, change in employee assigned to case and any unsatisfactory performance
• Ability to use time efficiently
• Ability to work in a fast-paced environment and demonstrated ability to multi-task
• Technically savvy - proficient in use of smartphones, tablets, laptops, and other devices
• Exceptional communication skills - demonstrated ability to communicate and follow-up in a timely manner
• Bachelor’s degree required

Benefits:

• 401(k)
• Health Insurance
• Dental/Vision
• Aflac
• Paid time off

Always Compassionate Home Care provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other non-merit based factors protected federal, state, or local law. All employment related decisions are based solely on relevant criteria including experience and suitability. If you require assistance to fill out this application form or during any phase of the job application process, please notify the person who gave you this form or Always Compassionate Home Care's Human Resources Department and every reasonable effort will be made to accommodate your needs in a timely manner in accordance with federal, state, and/or local law.