Case Coordinator

Always Compassionate Home Care; Bala Cynwyd (PA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Dental/Vision

Paid time off

Job summary

Always Compassionate Home Care in Bala Cynwyd, PA is seeking a Case Coordinator to join our coordination team. The coordinator will work directly with caregivers to ensure clients receive compassionate, high-quality in-home care and will focus on scheduling and ongoing communication with clients and caregivers.

The ideal candidate has 3–5 years of home care experience, strong organizational and communication skills, and proficiency with technology.

Qualifications

• 3–5 years of experience in a home care setting.
• Proven organizational, time-management, and communication skills.
• Strong customer service background with staff coordination.
• Technically proficient with smartphones, tablets, and laptops.

Responsibilities

• Staff personnel according to home care patient schedules.
• Document and report changes to Case Manager for client status, service needs, or incidents.
• Maintain efficient time use and a fast-paced workflow.
• Communicate schedule changes and service updates to clients and families.
• On-call after hours during weekdays and weekends.

Skills

Organizational skills

Time management

Communication

Interpersonal skills

Attention to detail

Customer service

Staffing open cases

Technical savvy

Education

Bachelor's degree

Tools

HHA Exchange

Job description

Always Compassionate Home Care

Always Compassionate Home Care provides the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patient’s quality of life. We have become one of Philadelphia's leading providers that serve hundreds of clients every day.

Always Compassionate Home Care is seeking a Case Coordinator to work with our coordination team. The coordinator's primary responsibility is to work directly with our caregivers to ensure they are providing our clients with the compassionate care our clients deserve. Coordinators focus on delivery of care through scheduling and continuous communication with client's and caregivers.

Qualifications:

• Working knowledge of HHA Exchange
• Excellent organizational and time-management skills
• At least 3-5 years of experience in a Home Care setting
• Great communication and interpersonal skills
• Attention to detail with problem solving skills
• Strong customer service background
• Staffing open cases and providing daily support to clients and caregivers

Requirements:

• Staff personnel according to home care patient's schedules
• Documents and reports to Case Manager when there is a change in client status, change in service requirement, change in aide assigned to case, client, nurse incidents, and complaints.
• Ability to use time efficiently
• Ability to work in a fast-paced environment and demonstrated ability to multi-task
• Technically savvy - proficient in use of smartphones, tablets, laptops, and other devices
• Exceptional communication skills - demonstrated ability to communicate and follow-up in a timely manner
• Maintains a daily call log and monitors the call dashboard
• Communicate all relevant information to client family and client service coordinators as needed
• Follows up with clients, and families regarding schedule changes, service ues, etc.
• On call after hours required (Weekdays and Weekend)
• Bachelor's degree preferred

Benefits:

• 401(k)
• Health Insurance
• Dental/Vision
• Paid time off

Always Compassionate Home Care provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other non-merit based factors protected federal, state, or local law. All employment related decisions are based solely on relevant criteria including experience and suitability. If you require assistance to fill out this application form or during any phase of the job application process, please notify the person who gave you this form or Always Compassionate Home Care's Human Resources Department and every reasonable effort will be made to accommodate your needs in a timely manner in accordance with federal, state, and/or local law.