Intake Conversion Lead - Turn Prospects into Clients

IJUSTGOTHIT.COM - The Godsey Law Firm; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

The Godsey Law Firm seeks an Intake Manager to lead the team responsible for converting prospective client inquiries into retained clients. You will own performance metrics, coaching effectiveness, and the overall client experience from first contact.

Ideal candidates demonstrate leadership in high-volume intake, strong coaching, and a track record of improving conversion rates and team productivity in a fast-paced environment.

Qualifications

• Proven leadership in intake, sales, or high-volume conversion environments.
• Strong coaching and accountability skills.
• Experience improving conversion rates and team performance.
• Ability to analyze data, identify root causes, and implement improvements.
• Excellent communication, empathy, and urgency in client interactions.

Responsibilities

• Lead the intake team to convert inquiries into retained clients.
• Own KPIs, call quality, and performance metrics.
• Develop coaching plans and hold staff accountable for results.
• Enhance client experience from first contact through case initiation.
• Streamline workflows, staffing, and interdepartment handoffs.

Skills

Leadership

Intake management

Conversion optimization

Coaching

Performance management

Client experience

Decision making

Team development

Job description

The Godsey Law Firm seeks an Intake Manager to lead the team responsible for converting prospective client inquiries into retained clients. You will own performance metrics, coaching effectiveness, and the overall client experience from first contact.

Ideal candidates demonstrate leadership in high-volume intake, strong coaching, and a track record of improving conversion rates and team productivity in a fast-paced environment.