Intake & Complaints Specialist

City of Reading, PA; Reading (Berks County); On-site; USD 40,000 - 60,000; Full time

Job summary

City of Reading, PA seeks an Intake Specialist for the Human Relations Commission to be the first point of contact for discrimination and housing-related complaints. You will collect information, perform a preliminary evaluation, explain processes, and determine jurisdiction.

The role includes administrative support, data entry, and assisting grant programs. Strong written and verbal communication skills and proficiency with Microsoft Office are required.

Qualifications

• Minimum of a High School Diploma or GED equivalency.
• Associate’s degree or relevant professional experience may be considered.
• Microsoft Office Suite experience (Word, Excel, PowerPoint, Outlook, and Access).

Responsibilities

• Explain the intake process to the complainant in understandable terms and provide relevant written materials.
• Collect and record all pertinent information from the potential complainant relating to alleged acts of discrimination.
• Analyze the information to determine whether a formal complaint should be filed.
• Prepare formalized charges of discrimination and supporting documents efficiently and concisely.
• Maintain a log of formalized charges and other important data required for reporting.
• Maintain files, reports, and logbooks for the HRC.
• Provide administrative support, including processing mail, answering telephone, handling complaints, and providing information as applicable.
• Order and maintain an inventory of supplies.
• Prepare bills and/or invoices for the Commission office.
• Enter data into various systems, including HMIS and ARC.
• Support and assist by scheduling and conducting intakes for the HRC’s grant programs such as rental/utility assistance or the hardship program.
• Participate in outreach events.
• Perform other duties as assigned.

Education

High School Diploma or GED

Associate’s degree or relevant professional experience

Tools

Microsoft Office Suite

Job description

The Human Relations Commission (HRC) Intake Specialist can be the first point of contact for citizens who are seeking assistance with complaints of discrimination, landlord tenant issues, rental or utility assistance. The Intake Specialist collects relevant information about the complaint, completes a preliminary evaluation, explains the process to the complainant and determines the appropriate jurisdiction for the complaint. This position reports to the HRC Executive Director.

Typical job duties include but are not limited to:

• Explain the intake process to the complainant in understandable terms and provide relevant written materials
• Collect and record all pertinent information from the potential complainant relating to the alleged acts of discrimination.
• Analyze the information to determine whether or not a formal complaint should be filed.
• Prepare formalized charges of discrimination and supporting documents in an efficient and concise manner.
• Maintain a log of formalized charges and other important data necessary for required reporting.
• Maintains files, reports, and logbooks for the HRC.
• Provides administrative support, including but not limited to (process mail, answer telephone, handle complaints, and provide information) as applicable.
• Order and maintain an inventory of supplies.
• Prepare bills and/or invoices for the Commission office.
• Data entry into various systems including HMIS and ARC.
• Provide support and assist by scheduling/conducting intakes for the various grant programs run by the HRC such as rental/utility assistance or the hardship program.
• Participate in outreach events.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

Educational Requirements / Experience

• Minimum of a High School Diploma or GED equivalency.
• Associates degree or any relevant professional experience may be considered.
• Microsoft Office Suite experience (Word, Excel, PowerPoint, Outlook, and Access)