Intake & Client Access Specialist

Rediscover; Lincoln (NE); On-site; USD 32,000 - 52,000; Full time

Job summary

ReDiscover is seeking a Registration Specialist to join the Client Engagement Department. You will greet clients, gather essential information, and guide them to the right programs while maintaining a welcoming, professional environment.

You will perform intake interviews, document patient information in our electronic health record system, verify benefits, and coordinate referrals. This role requires HIPAA awareness, confidentiality, and strong communication with clients and team members.

Qualifications

• High School Diploma or GED required.
• Experience with intake interviews and documenting client information.
• Familiarity with EHR systems and HIPAA compliance.

Responsibilities

• Conduct in-person and phone intake interviews to gather client information and complete documentation.
• Verify benefits and obtain prior authorizations to support timely access to care.
• Schedule appointments, answer calls, and route inquiries to appropriate programs.
• Assist clients with questions and collect payments as needed.
• Maintain confidentiality of PHI and collaborate with team to promote positive workplace culture.

Skills

Intake interviews

Phone/face-to-face interactions

Communications & empathy

Confidentiality & HIPAA

EHR proficiency

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR)

Microsoft Office

Email & scheduling tools

Job description

ReDiscover is seeking a Registration Specialist to join the Client Engagement Department. You will greet clients, gather essential information, and guide them to the right programs while maintaining a welcoming, professional environment.

You will perform intake interviews, document patient information in our electronic health record system, verify benefits, and coordinate referrals. This role requires HIPAA awareness, confidentiality, and strong communication with clients and team members.