Intake Clerk (Part Time)

Rolling Plains Management Corporation Of Baylor Cottle Foard; Abilene (TX); On-site; USD 17,908 - 23,419; Part time

Benefits offered by this job

Telemedicine

Tele-counseling

Employee Assistance Program (EAP)

Matching 401K

Paid sick leave

Vacation leave

14 holidays

Job summary

Rolling Plains Management Corporation in Abilene, TX seeks a part-time Intake Clerk to provide front-desk support, greet visitors, answer calls, route messages, and maintain organized client files. This role emphasizes customer service, confidentiality, and teamwork in a community services setting.

The position offers flexible part-time hours, a friendly office environment, and opportunities to gain hands-on experience in a nonprofit focused on families and individuals we serve.

Qualifications

• High School Diploma or GED required.
• One year of full-time receptionist or clerical experience required.
• Experience answering a multi-line phone system is required.
• Excellent organizational and communication skills in business English.
• Ability to balance duties, meet deadlines, and work with minimal supervision.
• Must be 18 years or older and able to drive with a valid Texas license and MVR.

Responsibilities

• Greet and direct visitors at the Rolling Plains office and assist with questions.
• Answer, route, and screen incoming calls; act as central message center.
• Maintain staff contact lists and accurate information for callers.
• Prepare and distribute information; assist in filing and recordkeeping.
• Support coordination of office equipment maintenance and repairs.
• Maintain tidy reception area and uphold confidentiality of clients and staff.

Skills

Organizational skills

Communication skills

Multi-line phone system experience

Typing 30 wpm

Customer service

Teamwork

Microsoft Office

Windows OS proficiency

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Outlook

Word

Excel

Job description

Intake Clerk (Part Time)Location: Abilene, TexasEmployer: Rolling Plains Management Corporation (RPMC)Status: Part-Time (Flexible Schedules Available)Office Hours: Monday–Thursday, 8:00 a.m. – 5:00 p.m.; Friday, 8:00 a.m. – 3:00 p.m.Open Positions: 2-3Perfect for College Students, Retirees, Parents, or Anyone Looking for a Flexible Part-Time Schedule!Whether you're a college student building your resume, a parent balancing family commitment, a retiree looking to stay active, or simply someone seeking flexible part-time employment, this opportunity offers a rewarding way to earn income while making a difference.Join a respected nonprofit organization where you'll gain valuable hands-on experience, develop transferable professional skills, and contribute to meaningful programs that positively impact children, individuals, and families throughout the communities we serve.Why You'll Love Working With Us:Flexible schedules to fit your lifestyleValuable real-world experience in a nonprofit settingOpportunities to build new skills and strengthen your resumeRewarding work that makes a positive impact in your communitySupportive team environment with meaningful connectionsNo matter your stage of life or career, if you're looking for flexible work with purpose, we'd love to have you join our team!Position Summary:Rolling Plains Management Corporation is seeking applicants for the position of Intake Clerk at the Community Services office in Abilene, Texas. This is a full-time hourly position within the Community Services Assistance Division. This position entails mainly tasks that are technical and diverse in nature and require the capacity of judgment, action, and ability to work with others to accomplish program goals and integration of program activities.The Intake Clerk supports all telephone communication throughout Rolling Plains by answering and routing all incoming calls. A positive first impression and excellent customer service is provided. Messages and necessary information are communicated to all staff throughout the program. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.Primary Duties and Responsibilities:Provide support functions for all departments simultaneously. Use flexibility required for a variety of assigned tasks.Greet and direct all guests at Rolling Plains office and answer questions to support communication among staff and other related parties.Gather all documents from clients and enter into ShahAnswer phone and greet customers and visitors respectfully and in a timely manner.Act as a message center for office staff by taking telephone messages.Maintain a list of staff that is out of the office to ensure accurate information is given to callers.Provides educational information to clients as well as referrals.Maintains inventory and organizes office supplies.Assure confidentiality of clients and co-workers.Assist in the coordination of operation and maintenance of all office equipment. Call for repair/ maintenance as needed.Maintains information on Providers and prepares/distributes information to all employees.Develop and/or maintain filing systems, assuring that all files are maintained according to policy.Use all basic office equipment in an efficient and effective manner.Establish, maintain and foster positive and harmonious working relationships.Must be focused on excellence and continuous improvementPrepare all necessary reports, correspondence, schedules, forms, leaflets, requisitions, etc. as requested.Copy documents for staff and clients as needed.Responsible for maintaining a tidy and presentable reception work areaEnsure that children of all races, religions, family backgrounds and cultures are treated with respect and consideration.Arrive at work on time, ready to work scheduled hours.Benefits Package:RPMC offers its part-time employees a benefits package that includes:Telemedicine, tele-counseling, and Employee Assistance Program (EAP)Matching 401K planPaid sick leave, vacation leave, and 14 paid holidays (accruals based on regular hours worked)Additional Details:Positions remain open until filledQUALIFICATIONSHigh School Diploma/GED required.One year full-time work experience as receptionist or performing other clerical duties.Experience answering a multi-line phone system required.Excellent organizational skills required.Ability to communicate effectively with all levels of public, employees and management, both orally and in writing using correct business English, including spelling, grammar, and punctuation.Ability to balance a variety of duties, prioritized and meet deadlines required.Must be a minimum of 18 years of age to operate a company vehicle. One year may be waived provided that the individual has a satisfactory motor vehicle report (MVR).Must possess ability to provide reliable self-transportation capable of regional travel.Must possess and maintain valid Texas motor vehicle operator’s permit of appropriate classification and endorsement as required. Must agree to maintain a satisfactory MVR and minimum requirement of insurability as required by law. MVR background checks may be conducted by the agency.Must be willing to take and pass a drug/alcohol test and comply with the “Drug Free” agency policy.Ability to understand and carry out instructions and procedures required.Must be able to pass regular criminal history checks.Ability to work in a team environment as well as independently with good time management skills and flexibility.Ability to type 30wpm is required.Ability and desire to work with diverse populations required.Possess demonstrated ability of personal computer operations within a Windows Microsoft environment, including Word, Excel, and Outlook.PHYSICAL DEMANDSAbility to maintain physical condition and stamina appropriate to the performance of assigned duties and responsibilities which may include sitting, standing, walking, or riding in vehicle for extended periods of time, or other duties assigned.Employee regularly required to bend and squat in the process of locating and maintaining client files.Employee must be able to lift, push, pull, and/or move up to 25 lbs.The physical requirements in an office environment may require lifting boxes of supplies or files, equipment, and occasional adjustment of office furniture.WORK ENVIRONMENTPossess ability to adapt to inclement weather conditions and/or situations.Ability to drive, occasionally long distances within the region.Noise level could be moderate to loud in work environmentAbility to work in stressful environment and deal effectively with stress.Ability to perform duties and adapt to flexible work schedules as established by managementTRAVEL REQUIREMENTSLight travel – occasional ability to travel for activities such as meetings, classes, and workshops in and out of the service area.