Intake Claims Specialist - Leave & Disability

New-York-Life; Pittsburgh (Allegheny County); Hybrid; USD 38,000 - 42,000; Full time

Job summary

New York Life in Pittsburgh, PA, is hiring an Intake Customer Service Advocate to handle 35-45 daily calls and initiate leave or disability claims. You will enter data, verify information, and build strong customer relationships using active listening and problem solving.

In this hybrid role (3 days on-site), you will leverage PC/Microsoft skills to navigate leave systems, ensure accurate submissions, and meet performance standards while supporting our diverse workforce.

Qualifications

• High School Diploma or GED required; College degree a plus.
• 1+ years call center and/or customer facing experience.
• Bilingual is a plus.
• Knowledge of PC operations and Microsoft systems; ability to learn new systems.

Responsibilities

• Answer 35-45 incoming calls while processing a leave or disability claim for the employee.
• Enter essential claim data into the appropriate leave system forms to provide a record of cases and customer interactions.
• Establish high quality customer relationships using information resources, active listening, and technical knowledge.
• Ability to multitask, gather and input necessary information simultaneously.
• Utilize a comprehensive approach to ensure information provided results in a successful submission of claims.
• Focus on team metrics, including quality monitoring, security verification, adherence to schedule, production, attendance, and quality processing.
• Respond to urgent and non-urgent inquiries within company SLA’s.

Skills

Call center experience

Customer service

Active listening

Critical thinking

Bilingual

Education

High School Diploma or GED

College degree a plus

Tools

PC operations

Microsoft Office / Microsoft systems

Job description

New York Life in Pittsburgh, PA, is hiring an Intake Customer Service Advocate to handle 35-45 daily calls and initiate leave or disability claims. You will enter data, verify information, and build strong customer relationships using active listening and problem solving.

In this hybrid role (3 days on-site), you will leverage PC/Microsoft skills to navigate leave systems, ensure accurate submissions, and meet performance standards while supporting our diverse workforce.