Intake Case Specialist - 2025927

World Relief; Chicago (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive benefits package

Employee discount program

Job summary

World Relief seeks a Case Manager to provide comprehensive support and ongoing community orientation to immigrant families in the Chicago area. You will help clients navigate detention services, enroll children in school, access medical care, apply for public benefits, and connect with external resources.

This is a limited-term position funded through a grant agreement until 6/30/2027 and contingent upon funding extension.

Qualifications

• Bachelor’s degree in Social Work or related field (or equivalent combination of education and/or direct service experience)
• Understanding of immigrant experience and navigation of local social service systems
• Proficiency or fluency in a second language spoken by local client communities highly preferred
• Knowledge of trauma-informed approaches and strengths-based practices

Responsibilities

• Conduct comprehensive assessments with immigrant families, asylum seekers, parolees, and visa holders to identify needs and connect them with resources
• Assist families in accessing and understanding public benefits programs (Medicaid, All Kids, VTTC, WIC)
• Orient participants to healthcare systems and arrange transportation and physician communication
• Educate families on navigating their surroundings and researching community resources (food pantries, housing, ESL, healthcare, legal services)
• Maintain confidential client files and case notes in digital and physical formats
• Participate in team meetings, trainings, and supervision with trauma-informed practices and confidentiality

Skills

Mediation

Critical thinking

Problem solving

Organizational skills

Intercultural communication

Advocacy

Independent work

Education

Bachelor's degree in Social Work

Job description

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY

World Relief seeks a Case Manager to deliver comprehensive support and ongoing community orientation to immigrant families. In this role, you will help clients navigate detention services, enroll children in school, access medical care, apply for public benefits, and connect with external community resources.

This is a limited-term position funded through a grant agreement until 6/30/2027 and contingent upon funding extension.

ROLE & RESPONSIBILITIES

• Conduct comprehensive assessments with immigrant families, asylum seekers, parolees, and visa holders to identify needs, overcome barriers, and connect them with appropriate community resources.
• Assist families in accessing and understanding public benefits programs, including Medicaid, All Kids, VTTC, and WIC.
• Orient participants to the healthcare system by helping schedule and attend appointments, arranging or providing transportation, and assisting with physician communication.
• Educate families on navigating their new surroundings in Chicagoland and research community resources, such as food pantries, housing support, ESL classes, healthcare, and legal services.
• Maintain timely, accurate, and confidential digital and physical client files, case notes, and internal database tracking systems.
• Actively participate in team meetings, program trainings, and supervision check-ins while applying trauma-informed practices and high confidentiality standards.
• Other duties as assigned.

JOB REQUIREMENTS

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Valid drivers license, access to reliable vehicle and ability to pass MVR standards

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Social Work, Human Services, International Relations, or a related field (or equivalent combination of education and/or direct service experience/customer service experience).
• Personal or professional understanding of the immigrant experience and navigation of local social service systems.
• Proficiency or fluency in a second language spoken by local client communities (e.g., Spanish, Dari, Pashto, Ukrainian, Russian, Arabic or French) highly preferred.
• Knowledge of and experience working with traumatized populations, utilizing trauma-informed approaches and strengths-based practices.
• Highly self-motivated and adaptable, with a strong ability to work independently in a fast-paced, evolving environment.
• Strong mediation, critical thinking, and problem-solving skills, with a track record of effective advocacy on behalf of clients with service providers and government agencies.
• Excellent organizational skills with proven follow-through on assignments, complex paperwork, and project deadlines.
• Exceptional relational and intercultural communication skills, with an ability to build trust across diverse backgrounds.

$23 - $25 an hour

World Relief offers a competitive benefits package and employee discount program for full-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.