Case Specialist- 2025910

World Relief; Fort Worth (TX); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits package

Employee discount program

Well-being program

Job summary

World Relief seeks a Case Specialist to support newly arrived refugees with service enrollment and integration into their new country. The role requires evening/weekend availability, a valid driver’s license, and ability to travel around the DFW Metroplex.

You will enroll clients in public benefits and ESL classes, create individualized service plans, and maintain accurate records. The position is based in Fort Worth, TX, with opportunities to coordinate with volunteers and service providers.

Qualifications

• Mature and personal Christian faith.
• Committed to the mission, vision, and values of World Relief.
• Desire to serve and empower the Church to impact vulnerable communities.
• Ability to work evenings and weekends as client’s needs change.
• Valid driver’s license and reliable access to an insured vehicle; travel around the DFW Metroplex is required.
• Background check and MVR check required.
• Experience in Microsoft software including Excel, Word, PowerPoint, and Outlook.
• Up to 50% domestic local travel only required.

Responsibilities

• Provide community orientation, advice, and assistance in addressing basic needs
• Perform home visits and evaluations during service period
• Maintain regular communication with clients through phone calls, emails, and office visits
• Assist refugees with appointments and other health related appointments
• Assist clients in creating budgets and provide basic financial information
• Ensure client enrollment to public benefits and ESL classes and engage in further integration programs and legal services
• Assist clients in creating individualized service plans that map out core services
• Maintain and complete detailed records of client files, case notes, and reporting records
• Encourage participants to work towards self-sufficiency and early employment
• Identify and address barriers to resettlement and integration
• Operate as a cultural broker between volunteers, church groups, service providers, and refugees
• Complete reports and tasks related to Reception and Placement Program as needed

Skills

Christian faith

Case management

Microsoft Office

Travel readiness

Education

Undergraduate degree preferred

Tools

Excel

Word

PowerPoint

Outlook

Job description

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY

World Relief seeks a Case Specialist to provide support, services, and service enrollment assistance to newly arrived refugees as a part of their integration into their new country.

ROLE & RESPONSIBILITIES

• Provide community orientation, advice, and assistance in addressing basic needs
• Perform home visits and evaluations during service period
• Maintain regular communication with clients through phone calls, emails, and office visits
• Assist refugees with appointments and other health related appointments
• Assist clients in creating budgets and provide basic financial information
• Ensure client enrollment to public benefits (as applicable), enrollment in ESL classes (as applicable), and encourage clients to engage in further integration programs and legal services
• Assist clients in creating individualized service plans that map out the completion of core services
• Maintain and complete detailed and accurate records of client files, case notes, and reporting records in a timely manner
• Encourage participants to work towards self-sufficiency and early employment (if applicable)
• Identify and address barriers to successful resettlement and integration
• Operate as a cultural broker between volunteers, church groups, service providers, and refugees
• Complete reports and other tasks related to the Reception and Placement Program as needed

JOB REQUIREMENTS

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Ability to work evenings and weekends as client’s needs change
• Valid driver’s license and reliable access to an insured vehicle required (Position is based in Fort Worth Office, but travel around the DFW Metroplex is required)
• Must be able to pass a background check and MVR check
• Experience in Microsoft software including Excel, Word, PowerPoint, and Outlook
• Up to 50% domestic local travel only required

PREFERRED QUALIFICATIONS

• Demonstrated understanding of case management processes--extremely detailed orientated and excellent time management skills
• Bi-lingual desired (e.g., Dari, Pashto, Arabic, Kirundi, Swahili, Spanish)
• Skill and sensitivity working with people from various backgrounds and beliefs
• Ability to work well on a team in a synergistic work environment, a flexible and motivated team player
• Undergraduate degree preferred
• Previous case management experience preferred
• Previous professional experience in social services sector strongly preferred

$24 - $26 an hour

World Relief offers a competitive benefits package and employee discount program for full-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.