Intake & Capacity Lead: Mastering Change Demand Flow

City National Bank; Tallahassee (FL); On-site; USD 111,000 - 190,000; Full time

Benefits offered by this job

Healthcare

401k matching

Tuition reimbursement

Time off

Fertility benefits

Career development

ERGs

Job summary

City National Bank is seeking an Intake and Capacity Lead to own the end-to-end intake, sizing, and prioritization process for the US Mortgage Banking Change Management Organization. You will serve as the single entry point for change requests, guiding them from submission to delivery readiness and collaborating with delivery leaders to ensure smooth transitions into execution.

The role emphasizes governance, standardized sizing, and accurate tracking using Asana, with responsibilities to

Qualifications

• 7+ years of experience in intake management, demand or portfolio management, PMO, or process governance.
• Working knowledge of change and delivery lifecycle, including BRDs, TRDs, UAT, system configuration, release management, and production support.
• Proficiency with Asana or a comparable work-management tool used as a system of record.
• Demonstrated ability to own and run governance forums and maintain a prioritization framework under competing stakeholder pressures.
• Strong facilitation, organizational, and stakeholder-management skills.

Responsibilities

• Own the end-to-end CMO intake, sizing, and prioritization process, ensuring change requests move through a consistent flow from submission to delivery readiness.
• Maintain and continuously improve the CMO playbook, holding the organization to a consistent standard for how intake, review, and prioritization are run.
• Serve as the single point of intake for change requests, reviewing each submission for completeness and a clearly defined problem before it advances.
• Advise Business Platform Architects and business stakeholders on submitting complete, decision-ready requests.
• Oversee the initial T-shirt sizing and right-sizing of incoming requests to support accurate effort estimation.
• Manage incoming demand against available capacity across in-scope functions, and escalations when demand exceeds what the organization can absorb.
• Facilitate the review and prioritization forums and provide governance and oversight of the prioritization process end to end.
• Ensure Must-Do and regulatory or compliance items are appropriately gated, and that deferred work remains visible and revisitable in the Parking Lot.
• Maintain the Asana tool as the CMO system of record, keeping status, sizing, capacity, and priority accurate and current.
• Report on intake volume, capacity, and throughput trends to leadership to inform planning and sequencing decisions.
• Partner closely with the Agile Manager, Release Manager, and Project Managers to ensure prioritized work transitions cleanly into delivery.

Skills

Strong facilitation

Organizational skills

Stakeholder management

Education

Bachelor's Degree or equivalent experience

Tools

Asana

Job description

City National Bank is seeking an Intake and Capacity Lead to own the end-to-end intake, sizing, and prioritization process for the US Mortgage Banking Change Management Organization. You will serve as the single entry point for change requests, guiding them from submission to delivery readiness and collaborating with delivery leaders to ensure smooth transitions into execution.

The role emphasizes governance, standardized sizing, and accurate tracking using Asana, with responsibilities to