Intake Attorney — High-Impact On-Site AZ Role

Morgan & Morgan, P.A.; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Morgan & Morgan, P.A. in Phoenix seeks an Intake Attorney to guide anxious prospective clients through the early decision process, provide attorney-level reassurance, and determine initial case viability.

You will join the Case Control Center and collaborate with attorneys nationwide. This non-litigation role emphasizes evaluating potential cases, explaining the process with clarity, and documenting assessments; a JD, active Bar status, and prior intake experience are required, with Spanish

Qualifications

• JD from an accredited law school.
• Active member of state Bar in good standing.
• 1+ years managing a high-volume intake pipeline (50+ active matters).
• Familiarity with Salesforce, Litify, or comparable intake platforms.

Responsibilities

• Speak directly with prospective clients who want attorney-level reassurance before signing, explaining the legal process clearly and helping them make an informed, confident decision to retain our firm.
• Establish credibility and trust quickly; your legal knowledge, communication skills, and professionalism often determine whether a caller becomes a client.
• Follow up on pending calls and unsigned retainers within your queue, maintaining timely, consistent, and professional communication.
• Coordinate closely with Contact Center leadership, managing partners, and attorneys across the country to ensure smooth and efficient case onboarding.
• Document all conversations and case assessments in the intake system accurately and thoroughly.
• Partner with our Under Review team to evaluate the initial merits of potential personal injury cases and advise on next steps, including: Reviewing police reports, photographs, and other early case materials as needed to inform your assessment. Exercising independent legal judgment to make real-time case acceptance decisions consistent with firm strategy and criteria.

Skills

Intake management

High-volume call center experience

Spanish language

Education

Juris Doctor (JD) from an accredited law school

Tools

Salesforce

Litify

Job description

Morgan & Morgan, P.A. in Phoenix seeks an Intake Attorney to guide anxious prospective clients through the early decision process, provide attorney-level reassurance, and determine initial case viability.

You will join the Case Control Center and collaborate with attorneys nationwide. This non-litigation role emphasizes evaluating potential cases, explaining the process with clarity, and documenting assessments; a JD, active Bar status, and prior intake experience are required, with Spanish