Intake Assistant

Priority Dispatch Corp.; Wheaton (IL); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

PTO

13 Holidays

Health insurance

Dental & Vision coverage

FSA

403(b) Retirement Plan

Life & Disability Insurance

EAP

Job summary

Healthcare Alternative Systems (H.A.S.) seeks an Intake Assistant to support the Program Manager and Clinical Counselors in daily operations. You will effectively communicate with participants and referral sources by phone and in person, screen data, provide service information, and coordinate appointments and referrals.

You will also generate reports, verify benefits, and assist with meetings and fundraising activities, while staying onsite and maintaining professionalism in a dynamic

Qualifications

• Excellent organizational and communication skills are required.
• MS Office proficiency and accurate data handling are essential.
• Strong typing and editing abilities with attention to detail.
• Ability to respond effectively to crisis situations.
• Bilingual English/Spanish is preferred; onsite availability is required.

Responsibilities

• Answer and screen intake calls, gathering data from participants and referrals.
• Provide information on services, hours of operation, and referrals.
• Schedule initial screenings/assessments and referrals to other agencies as needed.
• Respond to referrals via phone or e-mail and confirm attendance for intake appointments.
• Follow up with no-shows and walk-in participants as needed.
• Prepare reports and participant documents from EHR data.
• Verify insurance benefits and participate in meetings and fundraising activities.

Skills

Organizational skills

MS Office

Communication

Typing/editing

Crisis response

Flexible hours

Bilingual preferred

Onsite work

Education

Associates degree

Tools

MS Office

Job description

MISSION/VISIONHealthcare Alternative Systems (H.A.S.) provides a continuum of multicultural and bilingual (English/Spanish) behavioral care and social services that empower individuals, families, and communities. H.A.S. seeks to implement sustainable programs that benefit society by improving the well-being and recovery efforts of those individuals, families, and communities impacted by behavioral health problems. With eleven locations across the Chicagoland area, H.A.S. provides services and resources to individuals at every stage in their behavioral/recovery journey so that they can be successful and become contributing members of their communities.JOB SUMMARYThe Intake Assistant assists the Program Manager and Clinical Counselor(s) in the daily operations of the program. The Intake Assistant must be able to effectively communicate in person and over the phone with participants and outside referral sources.ESSENTIAL DUTIESAnswers and screen all intake telephone calls and gathers all necessary data from potential participants and referral sources.Gives accurate information on agency services to callers regarding available services, hours of operation and other static information.Makes appropriate referrals within agency departments or schedule participants for initial screening/assessment interview.Makes appropriate referrals to other agencies when services are not provided by HAS.Responds to internal and external referrals in a timely manner via phone or e-mail.Confirms participants’ attendance for scheduled intake appointments.Follows up with participants who do not show up for scheduled intake assessment appointment and for initial group sessions.Meets with walk-in participants on an as needed basis to screen and schedule or refer to beneficial services.Escorts participants to the appropriate agency department.Composes monthly status reports and/or other documents pertaining to participants or perspective participants for specified referral source(s) using information within participant’s EHR.Generates weekly activity reports and Funder reports as requested.Verifies insurance benefits.Conducts group sessions as assigned, when necessary.Attends and participates in agency and staff meetings.Participates in agency fundraising efforts.Will be crossed trained as needed.Perform other duties as assigned.REQUIRED SKILLS/ABILITIESMust have excellent organizational skills.Knowledge of MS Office applications.Must have above average written and oral communication skills.Must have excellent typing and editing skills.Must be able to respond to crisis situations effectively.Must be able to provide support and set limits when needed.Must be willing to work flexible hours, including 2 evenings per week.Bilingual/Bicultural preferred (English/Spanish).H.A.S. requires all staff to work onsite.EDUCATION & EXPERIENCEAssociates degree from a regionally accredited educational institution which has U.S. Department of Education approval, or, two (2) years’ experience in an office environment is preferred.PHYSICAL REQUIREMENTSSedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.COMPREHENSIVE BENEFITSAt HAS, we value our employees and offer a robust benefits package designed to support your health, well-being, and financial security. When you join our team, you’ll receive:Generous Paid Time Off (PTO)13 Paid Holidays – Enjoy time off to rest and rechargeComprehensive Health Insurance – Affordable HMO, PPO, and HSA options through Blue Cross Blue ShieldDental & Vision Coverage – Choose from HMO or PPO dental plans and vision coverage through Blue Cross Blue ShieldFlexible Spending Account (FSA)- Medical, dependent care and commuterRetirement Plan – 403(b)Life & Disability InsuranceEducation & Training Support - $200 dollars annualVoluntary BenefitsEAP