Intake & Appeals Specialist

CVS Health; North Carolina; On-site; USD 23,000 - 39,000; Full time

Job summary

CVS Health is looking for an Intake Coordinator/Grievance Analyst to handle grievance and appeal cases quickly and accurately. You will manage multiple intake channels—call tracking, fax, email, and mail—and ensure timely prioritization of requests.

The role requires 2+ years of related experience, strong data entry skills, and knowledge of grievance and appeals processes. It offers a full-time schedule and a competitive benefits package, with a pay range of $17.00 to $28.46 per hour depending

Qualifications

• 2+ years of related experience.
• Working knowledge of data entry and grievance/appeals.
• Strong problem solving and decision-making skills.
• Critical thinking and attention to detail.

Responsibilities

• Review, research, and enter grievance and appeal cases within one business day of receipt.
• Monitor intake sources (call tracking, fax, email, mail) and prioritize requests.
• Intake various case types including member/provider grievances and appeals.
• Review information to determine applicable processing requirements and case type.

Skills

Data entry

Critical thinking

Problem solving

Decision making

Education

High School Diploma or equivalent

Job description

CVS Health is looking for an Intake Coordinator/Grievance Analyst to handle grievance and appeal cases quickly and accurately. You will manage multiple intake channels—call tracking, fax, email, and mail—and ensure timely prioritization of requests.

The role requires 2+ years of related experience, strong data entry skills, and knowledge of grievance and appeals processes. It offers a full-time schedule and a competitive benefits package, with a pay range of $17.00 to $28.46 per hour depending