Intake Specialist, Grievances & Appeals

CVS Health; Bismarck (ND); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

CVS Health is seeking a detail-oriented Intake Coordinator to review, research, and enter grievance and appeal cases. You will monitor multiple intake sources, prioritize requests, and determine the appropriate processing requirements.

Collaboration with the QA team will ensure data accuracy, and you’ll participate in weekly team meetings to adapt to evolving procedures. The role emphasizes timely handling of cases, strong organization, and the ability to work across cross-functional teams in a

Qualifications

• 2+ years of related experience.
• Working knowledge of problem solving and decision making.
• Critical thinking skills.
• Data entry proficiency.
• Grievance and appeals experience.

Responsibilities

• Review, research, and enter grievance and appeal cases timely.
• Monitor intake sources (call tracking, fax, email, mail) and prioritize requests.
• Identify case type and applicable processing requirements.
• Collaborate with QA to ensure data accuracy and completeness.
• Participate in weekly team meetings and adapt to changing procedures.

Skills

Grievance & Appeals

Data entry

Critical thinking

Decision making

Problem solving

Education

High School Diploma or equivalent

Job description

CVS Health is seeking a detail-oriented Intake Coordinator to review, research, and enter grievance and appeal cases. You will monitor multiple intake sources, prioritize requests, and determine the appropriate processing requirements.

Collaboration with the QA team will ensure data accuracy, and you’ll participate in weekly team meetings to adapt to evolving procedures. The role emphasizes timely handling of cases, strong organization, and the ability to work across cross-functional teams in a